4/10/26 DPatton - Emailed invoice through AR Inbox along with inspection report
2/20 KSmith -- Scheduled for 4/8 with Marie. Arrival between 9-11am
2/20 KSmith -- Sent email to schedule for 4/8
🔧Work Performed
Inspected 1 chair scale
🔍Technician Findings
Inspection
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test Service
1 piece
https://www.ebiotrack.com/omnicor/inspection.php?iid=10560
📧
Email:FW: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspection -- WO-01351557
Completed Feb 27, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Hollie Southern <hsouthern@aspirewny.org>
Sent: Friday, February 27, 2026 8:25 AM
To: Marie Nielsen <mnielsen@aspirewny.org>; Shandell Berg <sberg@aspirewny.org>
Cc: Kristal Hayes <khayes@aspirewny.org>
Subject: Fw: ASPIRE- 2360A NORTH FORE
📧
Email:FW: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspection -- WO-01351557
Completed Feb 20, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Shandell Berg <sberg@aspirewny.org>
Sent: Friday, February 20, 2026 2:35 PM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: Re: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspection -- WO-01351557
Hi Marie,
Yes this date should
📧
Email:RE: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspection -- WO-01351557
Completed Feb 20, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Please stop sending these to me without dates. I’m going to ignore them.
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 1:14 PM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspe
📧
Email: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspection -- WO-01351557
Completed Feb 20, 2026
To: mnielsen@aspirewny.org
CC:
BCC:
Attachment: --none--
Subject: ASPIRE- 2360A NORTH FOREST -- EMSAR Inspection -- WO-01351557
Body:
Hi Marie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ASPIRE- 2360A NORTH FOREST located at 2360A North Forest Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
W
Work Order: WO-01351557
Account: Aspire of WNY
Customer Case Number:
Location: ASPIRE- 2360A NORTH FOREST
Address: 2360A NORTH FOREST RD, GETZVILLE, NY 14068
Manufacturer:
Model #:
Serial #:
Contact Name: Marie Nielsen
Contact Phone: 7165055563
Contact Email: mnielsen@aspirewny.org
Due Date: 4/3
Timeline
📞
Case Linked Feb 13, 7:41 AM
Case Number:00568143
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 13, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 2h
🗓️
▶
2
Status: Scheduled Feb 20, 3:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-08T14:30:00.000+0000
🚨34.0 business days
🔧
Status: Tech On Site by Erwin ForsterApr 8, 11:39 AM
From:Scheduled
To:Tech On Site
Duration in Previous:46d 19h
✔️
Status: Completed by Erwin ForsterApr 8, 11:54 AM
From:Tech On Site
To:Completed
Duration in Previous:15m
⏱️
3x Labor Added Apr 8, 7:20 PM
Type:Labor, Travel
Status:Open
Qty:0.16666666666667, 0.33333333333333, 4
🏁
Status: Closed by Erwin ForsterApr 8, 10:06 PM
From:Completed
To:Closed
Duration in Previous:10h 11m
⏳2.2 business days
📄
▶
2
Status: Ready to Bill Apr 10, 9:52 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Apr 13, 7:57 AM
Invoice Number:SM-258973
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)