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WO-01351559 ↗ ServiceMax

Bellefaire JCB Health Clinic • Parts Sale • PSM

📍 Bellefaire JCB Health Clinic — 22001 Fairmount Boulevard, Bldg E, Shaker Heights OH, 44118

Feb 13, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 21 biz days
🕐 Clock stopped: Invoiced (Mar 17, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Awaiting Parts
Feb 14 → Mar 17, 2026
21 business days (not counted)
Created: Feb 13, 2026 Invoiced: Mar 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Assigned ▶ Running 0 0
Feb 13 → Feb 14 L2 Screening ▶ Running 0 0
Feb 14 → Mar 17 Awaiting Parts ⏸ Paused 21 —
Dispatch 1.0d
Material Management 21.0d
Billing 0.0d
✗ SLA Missed
Dispatch
1.0 days
Material Management
21.0 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Mar 3, 2026 Completed: Mar 17, 2026 (13 days late)
📅
22.0 days Total Age
⏱️
21.0d in Awaiting Parts Longest Stage
🔄
5 transitions Status Changes
⚠️
20.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558896
Follow up to WO-01313259
Closed
Q-00032055 Follow up to WO-01313259 Inspection #: 31026 Asset ID: 13214160 Serial #: 43841679 Model: Medtronic - Lifepak CR Plus Notes: Expired accessories pads expired in November Parts needed 1 set pads, 11403-000002 **This part can be shipping directly to the customer.
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Benko
Owner
Jessica Sells
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01351559 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 13, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 21.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
21.0d / 3.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032055 Follow up to WO-01313259 Inspection #: 31026 Asset ID: 13214160 Serial #: 43841679 Model: Medtronic - Lifepak CR Plus Notes: Expired accessories pads expired in November Parts needed 1 set pads, 11403-000002 **This part can be shipping directly to the customer.

Timeline

📞
Case Linked Jan 14, 10:29 AM
Case Number: 00558896
Subject: Follow up to WO-01313259
Status: Closed
🚨 22.0 business days
📋
▶
2 Work Order Created Feb 13, 10:26 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 7:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8h 40m
🚨 21.6 business days
🔩
▶
2 2x Parts Added Mar 17, 9:17 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Audrey Tharp
From: Awaiting Parts
To: Closed
Duration in Previous: 31d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
📨
▶
2 Status: Invoice Pending Mar 19, 2:20 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256971

Bottlenecks

Awaiting Parts
Duration: 21.0 business days (threshold: 3.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558896
Closed
📦
Parts Order 00090405
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
N/A
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 13, 10:26 AM
Invoice #
SM-256971

Work Details (2)

Name Type Status Qty Amount Date
WL-03146926 Parts Open 1 $465.75 Mar 17, 9:17 AM
WL-03146927 Expenses Open 1 $37.10 Mar 17, 9:17 AM

Details