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WO-01351565 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 RWJH Station #10 — 1 Hamilton Health Place, Hamilton NJ, 08690

Feb 13, 2026 → Mar 10, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Paused: 5 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Feb 14 → Feb 23, 2026
5 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 6 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 10, 2026
5 business days (counted)
Running total: 11 of 7 biz days used
Created: Feb 13, 2026 Completed: Mar 10, 2026
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 7
Feb 13 → Feb 14 L2 Screening ▶ Running 0 0 / 7
Feb 14 → Feb 23 Awaiting Parts ⏸ Paused 5 —
Feb 23 → Feb 24 Ready for Scheduling ▶ Running 1 1 / 7
Feb 24 → Feb 25 Assigned ▶ Running 1 2 / 7
Feb 25 → Mar 3 Scheduled ▶ Running 4 6 / 7
Mar 3 → Mar 3 Reschedule ▶ Running 0 6 / 7
Mar 3 → Mar 10 Scheduled ▶ Running 5 11 / 7
Dispatch 1.0d
Material Management 5.0d
Coordinators 14.6d
Billing 0.0d
✗ SLA Missed
Dispatch
1.0 days
Material Management
5.0 days
Over SLA
Coordinators
14.6 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Mar 3, 2026 Completed: Mar 10, 2026 (6 days late)
📅
17.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
14.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Mar 2, 2026
Visit 2 Mar 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568107
follow up to WO-01340272 * No quote needed per SMC
Closed
follow up to WO-01340272 Inspection #: 32723 Asset ID: 13319902 Serial #: 2312000053 Model: Stryker Medical - 6507 Power-Pro 2 Notes: Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Unit fails PM, due to needed repairs Broken manual release handle - 650700080193 needs replacement Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Parts needed 1 release lever, 650700080193 1 spring, 6500-001-147 1 semi-tubular rivet, 0025-113-000 1 screw, 0023-163-000 1 handle housing, 650700080194 1 pivot pin, 6500-001-146
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351565 (current) Invoiced
Repair • Curtis Allen
Created: Feb 13, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
5.0d / 3.0d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5 KSmith --

3/3 KSmith --

3/3 SRogers: Updating to reschedule as this unit was not found while on site yesterday.

2/24/26 Rberry- Updated due date based on parts. Parts are shipping out today.

🔧 Work Performed
3/2/26 - CA - Unit not available. The unit was not at this location, it was at another location and unavailable. Per supervisor Joe the best availability for Truck 240 to get the unit, is on Tuesdays or Thursdays We will reschedule for one to those days 3/10/26 - CA - Removed and replaced screw, pivot pin, handle housing, sermi-tubular rivet, spring and quick release handle Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Truck 240 3/2/26 - CA - Unit not available. 3/10/26 - CA - Broken manual release handle The truck was at Eatontown and not at Hamilton
⚠️ Problem Description
follow up to WO-01340272 Inspection #: 32723 Asset ID: 13319902 Serial #: 2312000053 Model: Stryker Medical - 6507 Power-Pro 2 Notes: Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Unit fails PM, due to needed repairs Broken manual release handle - 650700080193 needs replacement Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Parts needed 1 release lever, 6507008193 1 spring, 6500-001-147 1 semi-tubular rivet, 0025-113-000 1 screw, 0023-163-000 1 handle housing, 650700080194 1 pivot pin, 6500-001-146 https://www.ebiotrack.com/workorder.php?wo=71675
📄 Description
6506

Timeline

📞
Case Linked Feb 12, 7:43 PM
Case Number: 00568107
Subject: follow up to WO-01340272 * No quote needed per SMC
Status: Closed
📋
▶
2 Work Order Created Feb 13, 10:34 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 7:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8h 31m
⏳ 1.6 business days
📦
Parts Requested Feb 17, 9:48 AM
Order: 00090496
Status: Closed
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 23, 2:10 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 9d 19h
👷
▶
2 Technician Assigned Feb 24, 8:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 50m
🔩
▶
2 4x Parts Added Feb 24, 9:15 AM
4x Parts Added → 4x Parts Added
🔩
4x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Feb 25, 8:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T16:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Mar 2, 5:58 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.5, 58
🔄
Status: Reschedule by Shawn Rogers Mar 3, 8:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 23h
🗓️
▶
2 Status: Scheduled Mar 3, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-05T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 5, 9:14 AM
Scheduled For: 2026-03-10T14:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Mar 10, 7:24 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 1.5, 47
✔️
Status: Completed by Curtis Allen Mar 10, 7:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 10h, 0m
⏳ 4.5 business days
📄
▶
2 Status: Ready to Bill Mar 16, 1:40 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🚨 80.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256639

Bottlenecks

Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00568107
Closed
📦
Parts Order 00090404
Closed
📦
Parts Order 00090496
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 10, 10:00 AM
Created
Feb 13, 10:34 AM
Invoice #
SM-256639

Work Details (14)

Name Type Status Qty Amount Date
WL-03117250 Parts Open 1 $11.98 Feb 24, 9:15 AM
WL-03117251 Parts Open 1 $4.87 Feb 24, 9:15 AM
WL-03117252 Parts Open 1 $28.60 Feb 24, 9:15 AM
WL-03117253 Expenses Open 1 $0.00 Feb 24, 9:15 AM
WL-03117257 Parts Open 1 $22.37 Feb 24, 9:17 AM
WL-03117258 Parts Open 1 $14.85 Feb 24, 9:17 AM
WL-03117259 Parts Open 1 $19.67 Feb 24, 9:17 AM
WL-03117260 Expenses Open 1 $0.00 Feb 24, 9:17 AM
WL-03126824 Labor Open 1.25 $0.00 Mar 2, 5:58 PM
WL-03126825 Labor Open 0.5 $0.00 Mar 2, 5:58 PM
WL-03126826 Travel Open 58 $0.00 Mar 2, 5:58 PM
WL-03138255 Labor Open 1.25 $0.00 Mar 10, 7:24 PM
WL-03138256 Labor Open 1.5 $0.00 Mar 10, 7:24 PM
WL-03138257 Travel Open 47 $0.00 Mar 10, 7:24 PM

Details