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WO-01351568 ↗ ServiceMax

LORDSTOWN FIRE DEPARTMENT • Part Order • PSM

📍 Lordstown FD — 1595 Salt Spring Rd, Warren OH, 44481

Feb 13, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (9 biz days late)
Active: 19 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 13, 2026
0 business days (not counted)
19d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Mar 13, 2026
19 business days (counted)
Running total: 19 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Feb 13, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Assigned ▶ Running 0 0
Feb 13 → Feb 13 L2 Screening ▶ Running 0 0
Feb 13 → Feb 13 Awaiting Parts ⏸ Paused 0 —
Feb 13 → Mar 13 Ready for Scheduling ▶ Running 19 19
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.1d
Material Management 0.2d
Coordinators 19.7d
✗ SLA Missed
Dispatch
0.1 days
Material Management
0.2 days
Coordinators
19.7 days
Over SLA
Created: Feb 13, 2026 Due: Mar 13, 2026 Completed: Mar 13, 2026 (on time)
📅
20.0 days Total Age
⏱️
19.7d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
21.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568174
Part order needed
Closed
Q-00032533 Customer would like to order QTY 2 PN 2748087 EZ Glide 6" Wheels
Priority
High
Origin
Phone
Reason
New Case
Contact
Scott McCloud
Owner
Jessica Sells
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351568 (current) Invoiced
Part Order • Customer Part Sale
Created: Feb 13, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 19.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Ready for Scheduling
19.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032533 Customer would like to order QTY 2 PN 2748087 EZ Glide 6" Wheels

Timeline

📞
Case Linked Feb 13, 9:47 AM
Case Number: 00568174
Subject: Part order needed
Status: Closed
📋
▶
2 Work Order Created Feb 13, 10:56 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 11:25 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 29m
📅
▶
2 Status: Ready for Scheduling Feb 13, 1:22 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 19.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Mar 13, 7:53 AM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 27d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 11:57 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 4h, 0m
🚨 78.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-256826

Bottlenecks

Ready for Scheduling
Duration: 19.7 business days (threshold: 1.0 business days)
Exceeded by 18.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00568174
Closed
📦
Parts Order 00090348
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 13, 10:56 AM
Invoice #
SM-256826

Work Details (2)

Name Type Status Qty Amount Date
WL-03105159 Parts Open 2 $144.00 Feb 13, 1:26 PM
WL-03105160 Expenses Open 1 $24.05 Feb 13, 1:26 PM

Details