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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351569 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #14 — 710 Hamilton Street, Somerset NJ, 08873

Feb 13, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 30 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 18, 2026
22 business days (counted)
Running total: 22 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 25, 2026
5 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 28, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 28 → Mar 30, 2026
1 business day (counted)
Running total: 30 of ? biz days used
Created: Feb 13, 2026 Invoiced: Mar 30, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Mar 18 Assigned ▶ Running 22 22
Mar 18 → Mar 25 Scheduled ▶ Running 5 27
Mar 25 → Mar 26 05-Tech-Off-Site ▶ Running 1 28
Mar 26 → Mar 26 Scheduled ▶ Running 0 28
Mar 26 → Mar 27 05-Tech-Off-Site ▶ Running 1 29
Mar 27 → Mar 28 Scheduled ▶ Running 0 29
Mar 28 → Mar 30 05-Tech-Off-Site ▶ Running 1 30
Dispatch 0.0d
Coordinators 29.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.5 days
Over SLA
Created: Feb 13, 2026 Due: Mar 31, 2026 Completed: Mar 30, 2026 (1 days early)
📅
31.0 days Total Age
⏱️
22.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 25, 2026
Visit 2 Mar 26, 2026
Visit 3 Mar 27, 2026
Visit 4 Mar 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568119
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=33051
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351569 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 13, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 22.8 days stuck in "Assigned"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
22.8d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
05-Tech-Off-Site
3.3d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
  • Franklin, Somerset (710 Hamilton Street) – 710 Hamilton Street, Somerset
  • Franklin, Somerset (2 Wiley Drive) – 2 Wiley Drive, Somerset
  • Hillsborough – 120 Stryker Lane, Suite 506-507, Hillsborough

🔧 Work Performed
Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900069 - Asset ID: 13289213 Stryker Medical - 6252 Stair-Pro Serial #: 140639408 - Asset ID: 13289211 Stryker Medical - 6506 PowerPro Serial #: 2305020600045 - Asset ID: 13289081 Stryker Medical - 6252 Stair-Pro Serial #: 2303010000391 - Asset ID: 13175457 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900479 - Asset ID: 13175458 Stryker Medical - 6506 PowerPro Serial #: 2001003500230 - Asset ID: 13289158 Stryker Medical - 6506 PowerPro Serial #: 1812003500460 - Asset ID: 13175461 Stryker Medical - 6252 Stair-Pro Serial #: 2105010000201 - Asset ID: 13175468 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900403 - Asset ID: 13175469 Stryker Medical - 6252 Stair-Pro Serial #: 1809010000131 - Asset ID: 13175483 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900064 - Asset ID: 13175484 Stryker Medical - 6506 PowerPro Serial #: 2001003500231 - Asset ID: 13319841
⚠️ Problem Description
Semi-Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=33051

Timeline

📞
Case Linked Feb 13, 12:00 AM
Case Number: 00568119
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 13, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
🚨 23.0 business days
📅
▶
2 Dispatch Scheduled Mar 18, 4:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 33d 3h
⏳ 2.9 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 20, 3:42 PM
Scheduled For: 2026-03-26T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 25, 8:12 AM
Scheduled For: 2026-03-26T15:00:00.000+0000
⏱️
▶
2 7x Labor Added Mar 25, 6:08 PM
7x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 7d 1h
🗓️
Status: Scheduled by Kourtney Smith Mar 26, 3:03 PM
From: 05-Tech-Off-Site
To: Scheduled
Duration in Previous: 20h 54m
⏱️
▶
2 8x Labor Added Mar 26, 7:42 PM
8x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 4h 38m
📅
▶
2 Dispatch Scheduled Mar 27, 4:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: 05-Tech-Off-Site
To: Scheduled
Duration in Previous: 20h 18m
⏱️
▶
2 11x Labor Added Mar 27, 8:03 PM
11x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 4h 3m
⏳ 1.5 business days
⏱️
▶
2 9x Labor Added Mar 30, 8:35 PM
9x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 3d 0h
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Apr 1, 2:45 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
🚨 87.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258095

Bottlenecks

Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00568119
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 30, 11:00 AM
Created
Feb 13, 11:01 AM
Invoice #
SM-258095

Work Details (35)

Name Type Status Qty Amount Date
WL-03159405 Labor Open 1 $0.00 Mar 25, 6:08 PM
WL-03159406 Travel Open 30 $0.00 Mar 25, 6:08 PM
WL-03159407 Labor Open 0.75 $0.00 Mar 25, 6:08 PM
WL-03159408 Labor Open 0.5 $0.00 Mar 25, 6:08 PM
WL-03159409 Labor Open 0.25 $0.00 Mar 25, 6:08 PM
WL-03159410 Labor Open 1.25 $0.00 Mar 25, 6:08 PM
WL-03159411 Travel Open 35 $0.00 Mar 25, 6:08 PM
WL-03161686 Labor Open 1 $0.00 Mar 26, 7:42 PM
WL-03161687 Travel Open 33 $0.00 Mar 26, 7:42 PM
WL-03161688 Labor Open 0.25 $0.00 Mar 26, 7:42 PM
WL-03161689 Labor Open 0.5 $0.00 Mar 26, 7:42 PM
WL-03161690 Travel Open 11 $0.00 Mar 26, 7:42 PM
WL-03161691 Labor Open 1.25 $0.00 Mar 26, 7:42 PM
WL-03161692 Labor Open 1.25 $0.00 Mar 26, 7:42 PM
WL-03161693 Travel Open 35 $0.00 Mar 26, 7:42 PM
WL-03163656 Labor Open 1.25 $0.00 Mar 27, 8:03 PM
WL-03163657 Travel Open 47 $0.00 Mar 27, 8:03 PM
WL-03163658 Labor Open 1 $0.00 Mar 27, 8:03 PM
WL-03163659 Labor Open 0.5 $0.00 Mar 27, 8:03 PM
WL-03163660 Labor Open 0.25 $0.00 Mar 27, 8:03 PM
WL-03163661 Labor Open 0.75 $0.00 Mar 27, 8:03 PM
WL-03163662 Labor Open 0.5 $0.00 Mar 27, 8:03 PM
WL-03163663 Labor Open 0.25 $0.00 Mar 27, 8:03 PM
WL-03163664 Labor Open 1.25 $0.00 Mar 27, 8:03 PM
WL-03163665 Travel Open 43 $0.00 Mar 27, 8:03 PM
WL-03163666 Parts Open 2 $0.00 Mar 27, 8:04 PM
WL-03166119 Labor Open 0.75 $0.00 Mar 30, 8:35 PM
WL-03166120 Travel Open 25 $0.00 Mar 30, 8:35 PM
WL-03166121 Labor Open 0.5 $0.00 Mar 30, 8:35 PM
WL-03166122 Travel Open 11 $0.00 Mar 30, 8:35 PM
WL-03166123 Labor Open 0.75 $0.00 Mar 30, 8:35 PM
WL-03166124 Labor Open 0.5 $0.00 Mar 30, 8:35 PM
WL-03166125 Labor Open 0.25 $0.00 Mar 30, 8:35 PM
WL-03166126 Labor Open 1.25 $0.00 Mar 30, 8:35 PM
WL-03166127 Travel Open 37 $0.00 Mar 30, 8:35 PM

Details