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WO-01351591 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #14 — 710 Hamilton Street, Somerset NJ, 08873

Feb 13, 2026 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (19 biz days late)
Active: 29 biz days
🕐 Clock stopped: Tech Off Site (Mar 27, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 18, 2026
22 business days (counted)
Running total: 22 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 27, 2026
7 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Feb 13, 2026 Tech Off Site: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Mar 18 Assigned ▶ Running 22 22
Mar 18 → Mar 27 Scheduled ▶ Running 7 29
Mar 27 → Mar 27 04-Scheduled ▶ Running 0 29
Dispatch 0.0d
Coordinators 30.4d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.4 days
Over SLA
Field Work
0.1 days
Created: Feb 13, 2026 Due: Mar 31, 2026 Completed: Mar 27, 2026 (4 days early)
📅
29.7 days Total Age
⏱️
22.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 26, 2026
Visit 2 Mar 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568120
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=33052
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351591 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Feb 13, 2026 • Closed: Mar 27, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 22.8 days stuck in "Assigned"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
22.8d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
04-Scheduled
0.0d
Tech Off Site
0.1d / 2.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
  • Franklin, Somerset (710 Hamilton Street) – 710 Hamilton Street, Somerset
  • Franklin, Somerset (2 Wiley Drive) – 2 Wiley Drive, Somerset
  • Hillsborough – 120 Stryker Lane, Suite 506-507, Hillsborough

🔧 Work Performed
Stryker Medical - 6392 PerformanceLoad Serial #: 2018001100391 - TRUCK 195 - Asset ID: 13288983 Stryker Medical - 6506 PowerPro Serial #: 2001003500224 - Asset ID: 13288981 Stryker Medical - 6252 Stair-Pro Serial #: 1902010000137 - Asset ID: 13288982
⚠️ Problem Description
Semi-Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=33052

Timeline

📞
Case Linked Feb 13, 12:00 AM
Case Number: 00568120
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 13, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
🚨 23.0 business days
🗓️
▶
2 Status: Scheduled Mar 18, 4:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 23, 9:20 AM
Scheduled For: 2026-03-26T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 24, 8:25 AM
Scheduled For: 2026-03-26T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 24, 3:54 PM
Scheduled For: 2026-03-26T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 26, 3:03 PM
Scheduled For: 2026-03-27T13:00:00.000+0000
⏱️
5x Labor Added Mar 26, 6:31 PM
Type: Labor, Travel
Status: Open
Qty: 0.98333333333333, 0.23333333333333, 1.7333333333333, 65, 60
⏱️
▶
2 9x Labor Added Mar 27, 5:08 PM
9x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 9d 0h
🚗
Status: Tech Off Site by Darrell Hope Mar 27, 5:26 PM
From: 04-Scheduled
To: Tech Off Site
Duration in Previous: 17m
🏁
Status: Closed by Ben Saur Mar 27, 6:09 PM
From: Tech Off Site
To: Closed
Duration in Previous: 42m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 31, 5:14 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
🚨 87.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257957

Bottlenecks

Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00568120
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Mar 27, 9:00 AM
Created
Feb 13, 11:27 AM
Invoice #
SM-257957

Work Details (14)

Name Type Status Qty Amount Date
WL-03161566 Labor Open 0.98333333333333 $0.00 Mar 26, 6:31 PM
WL-03161567 Labor Open 0.23333333333333 $0.00 Mar 26, 6:31 PM
WL-03161568 Labor Open 1.7333333333333 $0.00 Mar 26, 6:31 PM
WL-03161569 Travel Open 65 $0.00 Mar 26, 6:31 PM
WL-03161570 Travel Open 60 $0.00 Mar 26, 6:31 PM
WL-03163419 Labor Open 0.75 $0.00 Mar 27, 5:08 PM
WL-03163420 Labor Open 0.25 $0.00 Mar 27, 5:08 PM
WL-03163421 Labor Open 0.25 $0.00 Mar 27, 5:08 PM
WL-03163422 Labor Open 2 $0.00 Mar 27, 5:08 PM
WL-03163423 Travel Open 60 $0.00 Mar 27, 5:08 PM
WL-03163424 Labor Open 0.5 $0.00 Mar 27, 5:08 PM
WL-03163425 Labor Open 0.75 $0.00 Mar 27, 5:08 PM
WL-03163426 Labor Open 1.5 $0.00 Mar 27, 5:08 PM
WL-03163427 Travel Open 60 $0.00 Mar 27, 5:08 PM

Details