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WO-01351592 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #35 — 1164 Elizabeth ave, Elizabeth NJ, 07207

Feb 13, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 9 biz days
🕐 Clock stopped: Invoiced (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 13, 2026 Invoiced: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 24 Assigned ▶ Running 6 6
Feb 24 → Feb 27 Scheduled ▶ Running 3 9
Dispatch 0.0d
Coordinators 10.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.3 days
Over SLA
Created: Feb 13, 2026 Due: Mar 31, 2026 Completed: Feb 27, 2026 (32 days early)
📅
9.9 days Total Age
⏱️
6.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568123
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 11 Pcs https://www.ebiotrack.com/inspection.php?iid=33055
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351592 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 13, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 6.9 days stuck in "Assigned"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 140540911 TRK #7793 - Asset ID: 13289116 Stryker Medical - 6506 PowerPro Serial #: 2001003500228 - Asset ID: 13289115 Stryker Medical - 6252 Stair-Pro Serial #: 150640078 - Asset ID: 13289114 Stryker Medical - 6392 PerformanceLoad Serial #: 20180000900820 - Asset ID: 13289146 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-157485 - Asset ID: 13289144 Stryker Medical - 6506 PowerPro Serial #: 180840796 - Asset ID: 13289078 Stryker Medical - 6392 PerformanceLoad Serial #: 2016000800280 - Asset ID: 13289184 Stryker Medical - 6252 Stair-Pro Serial #: 050140137 - Asset ID: 13289068 Stryker Medical - 6506 PowerPro Serial #: 1812003500466 - Asset ID: 13289075
⚠️ Problem Description
Semi-Annual Equipment PM 11 Pcs https://www.ebiotrack.com/inspection.php?iid=33055

Timeline

📞
Case Linked Feb 13, 12:00 AM
Case Number: 00568123
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 13, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 13, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-26T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 25, 12:58 PM
Scheduled For: 2026-02-26T15:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 27, 7:10 AM
Scheduled For: 2026-02-27T14:00:00.000+0000
⏱️
▶
3 16x Labor Added Feb 27, 8:38 PM
16x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 3d 4h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 10:54 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 14h, 0m
🚨 107.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255543

Bottlenecks

Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568123
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 27, 9:00 AM
Created
Feb 13, 11:30 AM
Invoice #
SM-255543

Work Details (16)

Name Type Status Qty Amount Date
WL-03124274 Labor Open 0.5 $0.00 Feb 27, 8:38 PM
WL-03124275 Travel Open 7 $0.00 Feb 27, 8:38 PM
WL-03124276 Labor Open 0.5 $0.00 Feb 27, 8:38 PM
WL-03124277 Labor Open 0.75 $0.00 Feb 27, 8:38 PM
WL-03124278 Labor Open 0.25 $0.00 Feb 27, 8:38 PM
WL-03124279 Labor Open 0.25 $0.00 Feb 27, 8:38 PM
WL-03124280 Labor Open 0.75 $0.00 Feb 27, 8:38 PM
WL-03124281 Labor Open 0.25 $0.00 Feb 27, 8:38 PM
WL-03124282 Labor Open 0.25 $0.00 Feb 27, 8:38 PM
WL-03124283 Labor Open 0.5 $0.00 Feb 27, 8:38 PM
WL-03124284 Labor Open 0.75 $0.00 Feb 27, 8:38 PM
WL-03124285 Labor Open 0.25 $0.00 Feb 27, 8:38 PM
WL-03124286 Labor Open 0.25 $0.00 Feb 27, 8:38 PM
WL-03124287 Labor Open 1 $0.00 Feb 27, 8:38 PM
WL-03124288 Travel Open 13 $0.00 Feb 27, 8:38 PM
WL-03124292 Parts Open 1 $0.00 Feb 27, 8:38 PM

Details