Perform full Heart simulation testing and full functional testing on EKG and doucment results via EBT.
Our EKG machine has been inconsistent in its reading lately. There seems to be an issue with the leed port. Can we have this serviced/checked out?
Serial Number: 122430001103
2/16 MOwens Amanda replied back that 2/19 in the afternoon will work for her.
2/16 MOwens Replied back to the email from Amanda Hyde asking if Thurs. 2/19 between 3-5pm would work. This is the first available opening for the visit on the tech's calendar.
🔧Work Performed
Tested unit. EKG was ok and working properly. Resecured all connections. Connection/user issue. Inspected item in ebiotrack.
🔍Technician Findings
Check in with staff. EKG issues.
⚠️Problem Description
Perform full Heart simulation testing and full functional testing on EKG and doucment results via EBT.
Our EKG machine has been inconsistent in its reading lately. There seems to be an issue with the leed port. Can we have this serviced/checked out?
Serial Number: 122430001103 https://www.ebiotrack.com/workorder.php?wo=71680
📧
Email:Re: Fw: [EXTERNAL] Re: EKG Machine Issues - South Philly
Completed Feb 16, 2026
📧
Email:Re: Fw: [EXTERNAL] Re: EKG Machine Issues - South Philly
Completed Feb 16, 2026
From: mowens@emsar.com
To: amanda.hyde@oakstreethealth.com
Amanda
I have the work order and would this Thurs. 2/19 from 3-:30-5pm work to schedule the visit?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Amanda Hyde <amanda.hyde@oakstreethealth.com>Sent: Friday, February 13, 2026 1:49 PMTo: Laura Hill <laura.hill
📅
WO-01351594 - Virtual Tech - Field Repair - Philadelphia - Oak Street Health - South Philly, PA
Feb 19, 2026 3:00pm – 5:00pm
Work Order: WO-01351594
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - South Philly, PA
Address: 2310 S.Christopher Columbus Blvd., Philadelphia, PA 19148
Manufacturer:
Model #:
Serial #:
Contact Name: Amanda Hyde
Contact Phone: 8563048618
Contact Email: amanda.hy
Timeline
📞
▶
3
Case Linked Feb 13, 11:34 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01351594
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳1.0 business days
👷
▶
2
Status: Assigned Feb 16, 1:54 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Philip Krogstad
🗓️
▶
2
Status: Scheduled Feb 16, 2:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-19T20:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Philip KrogstadFeb 19, 2:34 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 23h
⏱️
▶
2
3x Labor Added Feb 19, 2:59 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:26m
⏱️
2x Labor Added Feb 19, 5:27 PM
Type:Labor, Travel
Status:Open
Qty:2.25, 85
🏁
Status: Closed by Philip KrogstadFeb 19, 5:33 PM
From:Completed
To:Closed
Duration in Previous:2h 33m
📄
Status: Ready to Bill by Diane PattonFeb 20, 3:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:21h 53m
⚠️6.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 21h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)