Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351595 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #1 — 126 Paterson St, New Brunswick NJ, 08901

Feb 13, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (5 biz days late)
Active: 15 biz days
🕐 Clock stopped: Invoiced (Mar 9, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 2, 2026
10 business days (counted)
Running total: 10 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 13 of ? biz days used
2d
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 5 → Mar 9, 2026
2 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 13, 2026 Invoiced: Mar 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Mar 2 Assigned ▶ Running 10 10
Mar 2 → Mar 5 Scheduled ▶ Running 3 13
Mar 5 → Mar 5 Reschedule ▶ Running 0 13
Mar 5 → Mar 5 Scheduled ▶ Running 0 13
Mar 5 → Mar 9 05-Tech-Off-Site ▶ Running 2 15
Dispatch 0.0d
Coordinators 15.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.4 days
Over SLA
Created: Feb 13, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
15.6 days Total Age
⏱️
10.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
16.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Mar 5, 2026
Visit 2 Mar 9, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568121
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 163 pieces https://www.ebiotrack.com/inspection.php?iid=33053
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351595 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 13, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 10.8 days stuck in "Assigned"
⏱️
Total Delay 16.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
10.8d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
05-Tech-Off-Site
2.1d
Closed
5.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 SRogers: Updating to reschedule - return visit needed to finish this location.


  • Carteret – 240 Roosevelt Ave, Carteret
  • Kearny -- 352 Maple Street, Kearny
  • South Orange – 31 Crest Dr., South Orange
  • Livingston – 94 Old Short Hills Road, Livingston


🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2207020600117 - Asset ID: 13319908 Stryker Medical - 6252 Stair-Pro Serial #: 150639311 - Asset ID: 13289082 Stryker Medical - 6392 PerformanceLoad Serial #: 2023000900037 - Asset ID: 13289083 Stryker Medical - 6252 Stair-Pro Serial #: 2111010000262 - Asset ID: 13289070 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900404 - Asset ID: 13289071 Stryker Medical - 6506 PowerPro Serial #: 2001003500232 - Asset ID: 13289063 Stryker Medical - 6506 PowerPro Serial #: 2001003500226 - Asset ID: 13289181 Stryker Medical - 6252 Stair-Pro Serial #: 2105010000202 - Asset ID: 13289076 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900409 - Asset ID: 13289077 Stryker Medical - 6506 PowerPro Serial #: 2001003500234 - Asset ID: 13289106
⚠️ Problem Description
Semi-Annual Equipment PM 163 pieces https://www.ebiotrack.com/inspection.php?iid=33053

Timeline

📞
Case Linked Feb 13, 12:00 AM
Case Number: 00568121
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 13, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Mar 2, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T16:00:00.000+0000
⏳ 3.9 business days
🔄
Status: Reschedule by Shawn Rogers Mar 5, 7:52 AM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 15h
🗓️
▶
2 Status: Scheduled Mar 5, 8:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-09T13:00:00.000+0000
⏱️
▶
2 9x Labor Added Mar 5, 6:20 PM
9x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 9h 39m
⏳ 2.7 business days
⏱️
▶
2 14x Labor Added Mar 9, 5:17 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 3d 21h
⚠️ 5.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 16, 10:12 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 16h, 0m
🚨 99.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256589

Bottlenecks

Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

📞
Case 00568121
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 9, 9:00 AM
Created
Feb 13, 11:36 AM
Invoice #
SM-256589

Work Details (23)

Name Type Status Qty Amount Date
WL-03132377 Labor Open 0.5 $0.00 Mar 5, 6:20 PM
WL-03132378 Travel Open 4 $0.00 Mar 5, 6:20 PM
WL-03132379 Labor Open 1.25 $0.00 Mar 5, 6:20 PM
WL-03132380 Labor Open 0.5 $0.00 Mar 5, 6:20 PM
WL-03132381 Labor Open 0.25 $0.00 Mar 5, 6:20 PM
WL-03132382 Labor Open 1 $0.00 Mar 5, 6:20 PM
WL-03132383 Labor Open 0.5 $0.00 Mar 5, 6:20 PM
WL-03132384 Travel Open 6 $0.00 Mar 5, 6:20 PM
WL-03132385 Parts Open 1 $0.00 Mar 5, 6:20 PM
WL-03136333 Labor Open 0.75 $0.00 Mar 9, 5:17 PM
WL-03136334 Travel Open 24 $0.00 Mar 9, 5:17 PM
WL-03136335 Labor Open 1 $0.00 Mar 9, 5:17 PM
WL-03136336 Labor Open 0.5 $0.00 Mar 9, 5:17 PM
WL-03136337 Labor Open 0.25 $0.00 Mar 9, 5:17 PM
WL-03136338 Labor Open 0.75 $0.00 Mar 9, 5:17 PM
WL-03136339 Travel Open 22 $0.00 Mar 9, 5:17 PM
WL-03136340 Labor Open 1 $0.00 Mar 9, 5:17 PM
WL-03136341 Labor Open 0.5 $0.00 Mar 9, 5:17 PM
WL-03136342 Labor Open 0.25 $0.00 Mar 9, 5:17 PM
WL-03136343 Labor Open 0.5 $0.00 Mar 9, 5:17 PM
WL-03136344 Travel Open 10 $0.00 Mar 9, 5:17 PM
WL-03136345 Labor Open 0.41666666666667 $0.00 Mar 9, 5:17 PM
WL-03136346 Travel Open 7 $0.00 Mar 9, 5:17 PM

Details