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← WO Overview

WO-01351597 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Cadence Environmental Energy — 4454 Highway 108 W, Foreman AR, 71836

Feb 13, 2026 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (34 biz days late)
Active: 24 biz days
🕐 Clock stopped: Tech Off Site (Mar 20, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 14, 2026
19 business days (counted)
Running total: 19 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 14 → Mar 19, 2026
4 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 24 of ? biz days used
Created: Feb 13, 2026 Tech Off Site: Mar 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Mar 14 Assigned ▶ Running 19 19
Mar 14 → Mar 19 Scheduled ▶ Running 4 23
Mar 19 → Mar 19 Tech On Site ▶ Running 0 23
Mar 19 → Mar 20 Scheduled ▶ Running 1 24
Dispatch 0.0d
Coordinators 24.4d
Field Work 0.9d
Billing 12.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.4 days
Over SLA
Field Work
0.9 days
Billing
12.2 days
Over SLA
Created: Feb 13, 2026 Due: Jan 31, 2026 Completed: Mar 20, 2026 (47 days late)
📅
24.2 days Total Age
⏱️
19.9d in Assigned Longest Stage
🔄
15 transitions Status Changes
⚠️
30.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568233
6008151057
Closed
28R SYS-GC-7890 Contract ends 07/23/2026 repair included PM G3440B CN14123096 Agilent 7890B Series GC Custom G4513A CN12410038 7693A Autoinjector
Priority
High
Origin
Web
Reason
New Case
Contact
Michael Surber
Owner
Leona Coonrod
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351597 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Feb 13, 2026 • Closed: Mar 19, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 19.9 days stuck in "Assigned"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
19.9d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
4.3d / 2.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26 Double worked is finished. mService is closed. 2 systems no communicating with each other is unpractical. All for the same 03/26 Double worked is finished. mService is closed. 2 systems no communicating with each other is unpractical. All for the same priice SD. Some parts that were order by Agilent were transferred with the SO, MD


3.23.26 hshaw - moved WO to BR, waiting for mService to close.

03/19 I click onsite and arrival but don't know why I did that know is schedule dstatus


MD


03/14 I received the SO in SM in February with due date. by them was missing the due date when EMSAR received it and create WO, missing it is not technician fault.


Please assign to Maria Davis ARP to site is 128 miles. Zone 3

🔧 Work Performed
03/19/2024 GC was cooled down and PM was completed per Agilent. Method was loaded for back uECD and stabilized for some time. Injection was made (1 hour). All tests passed.
🔍 Technician Findings
03/26 Double worked is finished. mService is closed. 2 systems no communicating with each other is unpractical. All for the same preice
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 07/23/2026 repair included PM G3440B CN14123096 Agilent 7890B Series GC Custom G4513A CN12410038 7693A Autoinjector
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
JAN 2026 GC PM

Timeline

📞
Case Linked Feb 13, 11:31 AM
Case Number: 00568233
Subject: 6008151057
Status: Closed
📋
▶
4 Work Order Created Feb 13, 11:41 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🚨 20.0 business days
📅
▶
2 Dispatch Scheduled Mar 14, 10:39 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 28d 21h
⏳ 3.2 business days
📅
Dispatch Scheduled by Maria Davis Mar 19, 1:56 AM
Scheduled For: 2026-03-19T16:00:00.000+0000
🔧
Status: Tech On Site by Maria Davis Mar 19, 10:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
🗓️
▶
2 Status: Scheduled Mar 19, 5:35 PM
Status: Scheduled → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 130
⏱️
2x Labor Added Mar 19, 9:34 PM
Type: Labor, Parts
Status: Open
Qty: 3, 2
🚗
Status: Tech Off Site by Maria Davis Mar 19, 9:52 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 4h 17m
✔️
▶
2 Status: Completed Mar 19, 10:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.8 business days
💵
Status: Billing Review by Hannah Shaw Mar 23, 4:21 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 6h
⏳ 4.0 business days
🏁
Status: Closed by Maria Davis Mar 26, 10:39 PM
From: Billing Review
To: Closed
Duration in Previous: 3d 18h
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 16m
⚠️ 6.9 business days
💵
▶
2 Status: Billing Review Apr 6, 4:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 27m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00568233
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Mar 19, 12:00 PM
Created
Feb 13, 11:41 AM
Invoice #
SM-258564

Work Details (6)

Name Type Status Qty Amount Date
WL-03151980 Labor Open 3 $225.00 Mar 19, 5:38 PM
WL-03151981 Labor Open 3 $302.50 Mar 19, 5:38 PM
WL-03151982 Travel Open 130 $0.00 Mar 19, 5:38 PM
WL-03151983 Travel Open 130 $0.00 Mar 19, 5:38 PM
WL-03152292 Labor Open 3 $225.00 Mar 19, 9:34 PM
WL-03152295 Parts Open 2 $0.00 Mar 19, 9:34 PM

Details