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← WO Overview

WO-01351600 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH ON Time Station — 119 East Highland Parkway, Roselle Park NJ, 07203

Feb 13, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 10 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 27, 2026
9 business days (counted)
Running total: 9 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 10 of ? biz days used
Created: Feb 13, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 27 Assigned ▶ Running 9 9
Feb 27 → Mar 2 Scheduled ▶ Running 1 10
Dispatch 0.0d
Coordinators 11.9d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.9 days
Over SLA
Field Work
0.0 days
Created: Feb 13, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
10.9 days Total Age
⏱️
9.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568125
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 13 Pcs https://www.ebiotrack.com/inspection.php?iid=33057
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351600 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Feb 13, 2026 • Closed: Mar 2, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 9.9 days stuck in "Assigned"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
9.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
04-Scheduled
0.3d
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6360 Rail Fastener (6360/6361) Serial #: 140740580 - Asset ID: 13288811 Stryker Medical - 6507 Power-Pro 2 Serial #: 2312000777 - Asset ID: 13288810 Stryker Medical - 6252 Stair-Pro Serial #: 080140130 - Asset ID: 13289128
⚠️ Problem Description
Semi-Annual Equipment PM 13 Pcs https://www.ebiotrack.com/inspection.php?iid=33057

Timeline

📞
Case Linked Feb 13, 12:00 AM
Case Number: 00568125
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 13, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T17:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Darrell Hope Mar 2, 4:56 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 8h
⏱️
▶
2 7x Labor Added Mar 2, 5:12 PM
7x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 16m
🏁
Status: Closed by Ben Saur Mar 2, 7:46 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 2h 34m
📄
Status: Ready to Bill by Diane Patton Mar 3, 4:50 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 3m, 0m
🚨 107.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255495

Bottlenecks

Assigned
Duration: 9.9 business days (threshold: 4.0 business hours)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00568125
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Mar 2, 12:00 PM
Created
Feb 13, 11:50 AM
Invoice #
SM-255495

Work Details (7)

Name Type Status Qty Amount Date
WL-03126753 Labor Open 0.25 $0.00 Mar 2, 5:12 PM
WL-03126754 Labor Open 0.75027777777778 $0.00 Mar 2, 5:12 PM
WL-03126755 Labor Open 0.75 $0.00 Mar 2, 5:12 PM
WL-03126756 Travel Open 50 $0.00 Mar 2, 5:12 PM
WL-03126757 Labor Open 0.25 $0.00 Mar 2, 5:12 PM
WL-03126758 Labor Open 0.25 $0.00 Mar 2, 5:12 PM
WL-03126759 Travel Open 40 $0.00 Mar 2, 5:12 PM

Details