Detailed work order timeline, KPIs, and analysis
GREATER ROCHESTER NEUROLOGICAL • Repair • P5
📍 GREATER ROCHESTER NEUROLOGICAL — 2101 LAC DEVILLE BLVD, ROCHESTER NY, 14618
Feb 13, 2026 → Mar 23, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 13 → Feb 13 | Created | ▶ Running | 0 | 0 / 5 |
| Feb 13 → Feb 13 | L2 Screening | ▶ Running | 0 | 0 / 5 |
| Feb 13 → Feb 18 | Awaiting Parts | ⏸ Paused | 2 | — |
| Feb 18 → Feb 18 | Reschedule | ▶ Running | 0 | 0 / 5 |
| Feb 18 → Feb 19 | Assigned | ▶ Running | 1 | 1 / 5 |
| Feb 19 → Feb 23 | Scheduled | ▶ Running | 2 | 3 / 5 |
| Feb 23 → Mar 5 | Reschedule | ▶ Running | 8 | 11 / 5 |
| Mar 5 → Mar 11 | Scheduled | ▶ Running | 4 | 15 / 5 |
| Mar 11 → Mar 11 | Tech On Site | ▶ Running | 0 | 15 / 5 |
| Mar 11 → Mar 18 | Incomplete | ▶ Running | 5 | 20 / 5 |
| Mar 18 → Mar 23 | Awaiting Parts | ⏸ Paused | 3 | — |
3/18 KWeiss, Created RMA for tech to return incorrect battery and created part order for battery with notes added to order only OEM battery.
3/18 KSmith -- Teams message to Shawn, needs follow up box is not checked so this WO is just sitting
3/11 EForster: Non OEWM battery sent to customer. Cannot be installed in unit. Need OEM battery that has battery cover attached to battery.
3/6/26 Rberry- Sent teams message to ASC asking if this WO can be moved up to 3/9. The PM on 3/9 can be rescheduled if needed. It is not due until 3/31
3/5 KSmith -- Scheduled for 3/11 with Sarah. 8-10am
3/4 KSmith -- Sent email to schedule for 3/11
3/3/26 RBerry- Updated due date based on arrival of tool needed for this repair.
3/3 KSmith -- Per Erwin, key is scheduled to arrive tomorrow but FSE needs to talk with Taylor to see how to use the tool. Sent email to schedule for 3/11
2/24/26 RBerry- Updated due date based on key needed from Braun. Removed delay code.
2/23 KSmith -- Per Shawn, there is a special key needed from Braun, which has already been ordered (See below). Advised customer we are waiting on the key as well.
2/23 KSmith -- FSE does not have the required service key to replace the battery. Getting with Shawn on how to get the key
2/19 KSmith -- Scheduled for Monday with Sarah. 8-10am
2/19 KSmith -- Sent email to schedule for Monday
2/18/26 RBerry- Updated due date based on parts. Removed delay code.
2/18 KSmith -- Sent email to schedule for Monday
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03109969 | Expenses | Open | 1 | $0.00 | Feb 18, 9:23 AM |
| WL-03140104 | Labor | Open | 0.5 | $0.00 | Mar 11, 6:58 PM |
| WL-03140105 | Labor | Open | 0.58333333333333 | $86.87 | Mar 11, 6:58 PM |
| WL-03140106 | Travel | Open | 15 | $0.00 | Mar 11, 6:58 PM |
| WL-03154892 | Parts | Open | 1 | $98.50 | Mar 23, 8:14 AM |
| WL-03154893 | Expenses | Open | 1 | $22.62 | Mar 23, 8:14 AM |