4/10/26 NatoshaB - conf. w/ShawnR in chatter the service for this WO was completed per Dexter. Updated to RTB
3/13/26 DPatton - Request was for 163 units; we inspected 3.
3/4 SRogers: Updating to reschedule - return visit needed to finish this location.
Carteret – 240 Roosevelt Ave, Carteret
Kearny -- 352 Maple Street, Kearny
South Orange – 31 Crest Dr., South Orange
Livingston – 94 Old Short Hills Road, Livingston
🔧Work Performed
Stryker Medical - 6506 PowerPro
Serial #: 160539094 - Asset ID: 13175445
Stryker Medical - 6252 Stair-Pro
Serial #: 1809010000131 - Asset ID: 13175483
Stryker Medical - 6392 PerformanceLoad
Serial #: 2020000900064 - Asset ID: 13175484
⚠️Problem Description
Semi-Annual Equipment PM for remaining Robert Wood Johnson Hospital units.
https://www.ebiotrack.com/inspection.php?iid=33054
Mar 9, 2026 3:08pm
@Darrell Hope Curtis is finishing this location today so you can go ahead and close this WO too.
Apr 10, 2026 4:28pm
Hi @Shawn Rogers, this RWJH WO is in billing review from March with 3 PMs performed on 3/4/26 on it. Was this supposed to be rescheduled or closed for billing?
Per CSA notes: 3/4 SRogers: Updating to reschedule - return visit needed to finish this location.
Carteret – 240 Roosevelt Ave, CarteretKearny -- 352 Maple Street, KearnySouth Orange – 31 Crest Dr., South OrangeLivingston – 94 Old Short Hills Road, Livingston
cc @Lauren Oberg @Diane Patton
📅
WO-01351605 - Preventive Maintenance - DD: 3/31/2026 - - New Brunswick - RWJH Station #1
Mar 9, 2026 4:30pm – 5:30pm
Work Order: WO-01351605
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: RWJH Station #1
Address: 126 Paterson St, New Brunswick, NJ 08901
Manufacturer:
Model #:
Serial #:
Contact Name: Dexter Britton
Contact Phone: 732-307-4448
Contact Email: dexter.britton@rwjbh.org
Timeline
📞
Case Linked Feb 13, 12:00 AM
Case Number:00568122
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 13, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
🚨11.0 business days
📅
▶
2
Dispatch Scheduled Mar 2, 4:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:17d 4h
⏳2.0 business days
⏱️
5x Labor Added Mar 3, 7:26 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.23333333333333, 1.9833333333333, 35, 50
⏳1.6 business days
⏱️
▶
2
8x Labor Added Mar 4, 8:08 PM
8x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From:Scheduled
To:04-Scheduled
Duration in Previous:2d 3h
🔄
Status: Reschedule by Shawn RogersMar 5, 7:53 AM
From:04-Scheduled
To:Reschedule
Duration in Previous:11h 43m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Mar 9, 3:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Reschedule
To:Scheduled
Duration in Previous:4d 6h
📋
Status: 04-Scheduled by Ben SaurMar 9, 7:25 PM
From:Scheduled
To:04-Scheduled
Duration in Previous:4h 16m
🏁
Status: Closed by Ben SaurMar 9, 7:31 PM
From:04-Scheduled
To:Closed
Duration in Previous:5m
⏳4.6 business days
💵
Status: Billing Review by Diane PattonMar 13, 11:19 AM
From:Closed
To:Billing Review
Duration in Previous:3d 15h
🚨21.0 business days
📄
Status: Ready to Bill by Natosha BeierschmittApr 10, 6:28 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:28d 7h
⏳1.7 business days
📨
Status: Invoice Pending by Diane PattonApr 13, 8:50 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2d 14h, 0m
🚨79.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-259034
Bottlenecks
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Billing Review
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)