Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
🕐 Clock stopped: Canceled (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 13, 2026
Canceled: Feb 27, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 13 → Feb 13 |
Created |
▶ Running
|
0 |
0 |
| Feb 13 → Feb 13 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 13 → Feb 24 |
Assigned |
▶ Running
|
6 |
6 |
| Feb 24 → Feb 27 |
Scheduled |
▶ Running
|
3 |
9 |
| Feb 27 → Feb 27 |
Entered |
▶ Running
|
0 |
9 |
Coordinators
10.2 days
Over SLA
Created: Feb 13, 2026
Due: Mar 31, 2026
Completed: Feb 27, 2026 (32 days early)
⏱️
6.9d in Assigned
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00568124
eBiotrack - Automated New Inspection Created. Waiting for response from EMS.
Closed
Semi-Annual Equipment PM
11 Pcs
https://www.ebiotrack.com/inspection.php?iid=33056
🚨
Primary Delay
6.9 days stuck in "Assigned"
⏱️
Total Delay
7.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
3.4d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/27 KHardison - Cancelling, not needed.
2/27 KSmith -- WO can be cancelled. All time was billed on WO-01351592
⚠️
Problem Description
Semi-Annual Equipment PM
11 Pcs
https://www.ebiotrack.com/inspection.php?iid=33056
Timeline
📞
Case Number:
00568124
Subject:
eBiotrack - Automated New Inspection Created. Waiting for response from EMS.
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
6m
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
11d 3h
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
2d 16h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
39m
Bottlenecks
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
ℹ️ Work Order Details
Type
Preventive Maintenance