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WO-01351607 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH ON Time Station — 119 East Highland Parkway, Roselle Park NJ, 07203

Feb 13, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 10 biz days
🕐 Clock stopped: Invoiced (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 13, 2026 Invoiced: Mar 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 24 Assigned ▶ Running 6 6
Feb 24 → Mar 2 Scheduled ▶ Running 4 10
Dispatch 0.0d
Coordinators 11.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.3 days
Over SLA
Created: Feb 13, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
10.8 days Total Age
⏱️
6.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568126
Waiting for response from EMS.
Closed
Semi-Annual Equipment PM 13 Pcs https://www.ebiotrack.com/inspection.php?iid=33058
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351607 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 13, 2026 • Closed: Mar 2, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 6.9 days stuck in "Assigned"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
05-Tech-Off-Site
0.0d
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 140639406 - Asset ID: 13289182 Stryker Medical - 6506 PowerPro Serial #: 2012003500466 - Asset ID: 13289084 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900038 - Asset ID: 13289086 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 130539351 TRK #142 - Asset ID: 13289123 Stryker Medical - 6506 PowerPro Serial #: 140640200 - Asset ID: 13289122 Stryker Medical - 6252 Stair-Pro Serial #: 1809010000150 - Asset ID: 13289121
⚠️ Problem Description
Semi-Annual Equipment PM 13 Pcs https://www.ebiotrack.com/inspection.php?iid=33058

Timeline

📞
Case Linked Feb 13, 12:01 AM
Case Number: 00568126
Subject: Waiting for response from EMS.
Status: Closed
📋
▶
2 Work Order Created Feb 13, 12:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 13, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T14:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 27, 7:12 AM
Scheduled For: 2026-03-02T14:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 10x Labor Added Mar 2, 7:12 PM
10x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 6d 3h
🏁
Status: Closed by Ben Saur Mar 2, 7:29 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 16m
📄
Status: Ready to Bill by Diane Patton Mar 3, 4:50 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 20m
🚨 107.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255495

Bottlenecks

Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00568126
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 2, 9:00 AM
Created
Feb 13, 12:05 PM
Invoice #
SM-255495

Work Details (10)

Name Type Status Qty Amount Date
WL-03126957 Labor Open 1 $0.00 Mar 2, 7:12 PM
WL-03126958 Travel Open 46 $0.00 Mar 2, 7:12 PM
WL-03126959 Labor Open 0.75 $0.00 Mar 2, 7:12 PM
WL-03126960 Labor Open 0.5 $0.00 Mar 2, 7:12 PM
WL-03126961 Labor Open 0.25 $0.00 Mar 2, 7:12 PM
WL-03126962 Labor Open 0.75 $0.00 Mar 2, 7:12 PM
WL-03126963 Labor Open 0.5 $0.00 Mar 2, 7:12 PM
WL-03126964 Labor Open 0.25 $0.00 Mar 2, 7:12 PM
WL-03126965 Labor Open 0.5 $0.00 Mar 2, 7:12 PM
WL-03126966 Travel Open 13 $0.00 Mar 2, 7:12 PM

Details