2/26 KKelch called LaTrenda to reschedule for 3/4 between 9 and 11 am due to tech calling out. Customer confirmed. Call logged on WO-01351609
2/18 KKelch called LaTrenda to schedule for 2/26 between 9 and 11 am. Customer confirmed. Call logged on WO-01351609
2/16/26 CDempsey- should be reassigned to Chane due to being a Bed repair (although it's missing product info which would have triggered skillset).
🔧Work Performed
3/4 Inspected Bed. The Side rails are full length rails. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍Technician Findings
Bed is in proper configuration and working condition
⚠️Problem Description
Patient Name:_C. Walsh
Building: 674
Room Number: 101
Brief Description Of Problem:__bed rails to shorter than typical https://www.ebiotrack.com/workorder.php?wo=71681
📋
Outbound to +12105501372
Completed Feb 26, 2026
2/26 KKelch called LaTrenda to reschedule for 3/4 between 9 and 11 am due to tech calling out. Customer confirmed. Call logged on WO-01351609
📋
Outbound to +12105501372
Completed Feb 18, 2026
2/18 KKelch called LaTrenda to schedule for 2/26 between 9 and 11 am. Customer confirmed. Call logged on WO-01351609
📋
Outbound to +12105501372
Completed Feb 17, 2026
2/17 KKelch called LaTrenda to schedule for 2/26 between 9 and 11 am. Left VM. Call logged on WO-01351609
📅
WO-01351609 - Repair - San Antonio - San Antonio State Supported Living Center
Mar 4, 2026 10:00am – 12:00pm
Work Order: WO-01351609
Account: TEXAS HEALTH & HUMAN SERVICES COMMISSION
Customer Case Number:
Location: San Antonio State Supported Living Center
Address: 6711 S. New Braunfels, STE 500, San Antonio, TX 78223
Manufacturer:
Model #:
Serial #:
Contact Name: LaTrenda King
Contact Phone: 210-550-1
Case #00567389 – waiting on response - Work order * No quote needed per SMC
Status: Closed | Priority: Standard
Patient Name:_C. Walsh
Building: 674
Room Number: 101
Brief Description Of Problem:__bed rails to shorter than typical
💬Case Comment
Internal Feb 13, 2026 12:10pm
Per Sales: No quote needed per SMC
Timeline
📞
Case Linked Feb 11, 10:12 AM
Case Number:00567389
Subject:waiting on response - Work order * No quote needed per SMC
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 13, 12:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 13, 12:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:11m
⏳1.0 business days
👷
Technician Assigned by Kaitlyn KelchFeb 16, 5:17 PM
Technician:Chane Lacy
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Feb 18, 9:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:4d 20h
⚠️7.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchFeb 26, 9:07 AM
Scheduled For:2026-03-04T15:00:00.000+0000
⚠️5.0 business days
⏱️
▶
2
Labor Added Mar 4, 7:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:14d 10h, 0m
⚠️5.6 business days
📄
▶
3
Status: Ready to Bill Mar 11, 10:05 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-256141
Bottlenecks
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)