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WO-01351618 ↗ ServiceMax

FAYETTE COUNTY EMS • Repair • P7

📍 Fayette County EMS — 115 East Temple St, Washington Ch OH, 43160

Feb 13, 2026 → Feb 27, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 19, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 6 of 7 biz days used
Created: Feb 13, 2026 Completed: Feb 27, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 7
Feb 13 → Feb 13 L2 Screening ▶ Running 0 0 / 7
Feb 13 → Feb 19 Awaiting Parts ⏸ Paused 3 —
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 7
Feb 19 → Feb 20 Assigned ▶ Running 1 1 / 7
Feb 20 → Feb 27 Scheduled ▶ Running 5 6 / 7
Dispatch 0.2d
Material Management 3.6d
Coordinators 7.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
3.6 days
Over SLA
Coordinators
7.6 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 24, 2026 Completed: Feb 27, 2026 (2 days late)
📅
9.8 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
7.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566867
L2 review - EMS
Closed
Q-00032540 Model Type: Pro 28Z Asset ID: 13293713 Serial #: 13N-252723 One of our PRO 28Z needs repaired (EMSAR tag#13293713). Unable to load. One of the parts have come off. (See picture) Parts needed 1ea 3653746 1ea 8663330 1ea 3753021 1ea 3301710 1ea 8610528 1ea 2690059 1ea 3302270 1ea 8488599 1ea 3654334
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney List
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351618 (current) Invoiced
Repair • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
3.6d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

 2/20/2026 CRamen Rod 614-477-6012 returned call and scheduled for Friday 2/27/2026 with tech arrival between 8-10am. Spoke with Dustin and coordinated with him on route and TR plan. 


2/20/2026 CRamen Left a vm @ 740-335-6137 requesting schedule for Friday 2/27/2026 with tech arrival between 8-10am. Spoke with Dustin and coordinated with him on route and TR plan.


2/20/2026 CRamen Left a vm for Rod 614-477-6012 requesting schedule for Friday 2/27/2026 with tech arrival between 8-10am. Spoke with Dustin and coordinated with him on route and TR plan. 


2/20/2026 CRamen delivers today


2/19/2026 CRamen assigned to DAntolin for parts to ship to and will schedule once parts eta is listed.

🔧 Work Performed
Drilled out old hardware. Reinstalled safety lock hook.
🔍 Technician Findings
Safety lock hook hardware snapped off.
⚠️ Problem Description
Q-00032540 Model Type: Pro 28Z Asset ID: 13293713 Serial #: 13N-252723 One of our PRO 28Z needs repaired (EMSAR tag#13293713). Unable to load. One of the parts have come off. (See picture) Parts needed 1ea 3653746 1ea 8663330 1ea 3753021 1ea 3301710 1ea 8610528 1ea 2690059 1ea 3302270 1ea 8488599 1ea 3654334
📄 Description
Ferno Model Pro 28Z Chair Cot

Timeline

📞
Case Linked Feb 10, 7:36 AM
Case Number: 00566867
Subject: L2 review - EMS
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Feb 13, 12:31 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 2:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 54m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Melissa Barrett Feb 19, 1:35 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 23h
👷
▶
3 Technician Assigned Feb 19, 4:03 PM
Technician Assigned → Status: Assigned → 10x Parts Added
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 28m
🔩
10x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Feb 20, 11:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T14:00:00.000+0000
💵
2x Expenses Added Feb 20, 12:12 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
2 6x Labor Added Feb 27, 4:31 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 4h, 0m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 4, 1:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 88.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-255568

Bottlenecks

Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.6 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00566867
Closed
📦
Parts Order 00090377
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Feb 27, 9:00 AM
Created
Feb 13, 12:31 PM
Invoice #
SM-255568

Work Details (18)

Name Type Status Qty Amount Date
WL-03112407 Parts Open 1 $2.00 Feb 19, 4:08 PM
WL-03112408 Parts Open 1 $4.00 Feb 19, 4:08 PM
WL-03112409 Parts Open 1 $2.00 Feb 19, 4:08 PM
WL-03112410 Parts Open 1 $3.00 Feb 19, 4:08 PM
WL-03112411 Parts Open 1 $10.00 Feb 19, 4:08 PM
WL-03112412 Parts Open 1 $17.00 Feb 19, 4:08 PM
WL-03112413 Parts Open 1 $1.00 Feb 19, 4:08 PM
WL-03112414 Parts Open 1 $18.00 Feb 19, 4:08 PM
WL-03112415 Parts Open 1 $3.00 Feb 19, 4:08 PM
WL-03112416 Expenses Open 1 $15.68 Feb 19, 4:08 PM
WL-03113797 Expenses Open 1 $0.00 Feb 20, 12:12 PM
WL-03113798 Expenses Open 1 $0.00 Feb 20, 12:12 PM
WL-03123786 Labor Open 0.25 $500.00 Feb 27, 4:31 PM
WL-03123787 Labor Open 0.5 $65.00 Feb 27, 4:31 PM
WL-03123788 Labor Open 0.75 $97.50 Feb 27, 4:31 PM
WL-03123789 Labor Open 3.3333333333333 $0.00 Feb 27, 4:31 PM
WL-03123790 Travel Open 10 $0.00 Feb 27, 4:31 PM
WL-03123791 Travel Open 200 $0.00 Feb 27, 4:31 PM

Details