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WO-01351624 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Norterra Animal Hospital - 8018 — 2005 W. Happy Valley Rd., Suite 180, Phoenix AZ, 85085

Feb 13, 2026 → Mar 5, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (7 biz days late)
Active: 10 biz days
Paused: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 20, 2026
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
3d
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 5 of 3 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 4, 2026
5 business days (counted)
Running total: 10 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 10 of 3 biz days used
Created: Feb 13, 2026 Completed: Mar 4, 2026
Business Days Used 10 / 3
0 3d budget +7d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 3
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 3
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 3
Feb 13 → Feb 18 Scheduled ▶ Running 2 2 / 3
Feb 18 → Feb 18 Tech On Site ▶ Running 0 2 / 3
Feb 18 → Feb 20 Awaiting Parts ⏸ Paused 2 —
Feb 20 → Feb 20 Reschedule ▶ Running 0 2 / 3
Feb 20 → Feb 20 Scheduled ▶ Running 0 2 / 3
Feb 20 → Feb 25 Reschedule ▶ Running 3 5 / 3
Feb 25 → Mar 4 Scheduled ▶ Running 5 10 / 3
Mar 4 → Mar 4 Tech On Site ▶ Running 0 10 / 3
Dispatch 0.0d
Material Management 2.3d
Coordinators 13.1d
Field Work 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.3 days
Coordinators
13.1 days
Over SLA
Field Work
1.5 days
Created: Feb 13, 2026 Due: Mar 4, 2026 Completed: Mar 5, 2026 (on time)
📅
13.4 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
9.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 18, 2026
Visit 2 Mar 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568290
<no subject>
Closed
Both dental machines have issues. Both drills are not working properly and both are leaking water in various places. iM3 - Pro 2000 Asset 13105449
Priority
Critical
Origin
Email
Reason
New Case
Contact
Alexia Spidell
Owner
Virtual Tech
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351624 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 13, 2026 • Closed: Mar 5, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
9.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Awaiting Parts
2.3d / 3.0d SLA
Reschedule
3.5d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/21/26 RBerry- Updated due date based on parts. Removed delay code.



2/20/26 RBerry- Sent teams message to ASC: WO-01351624-The tracking information is not showing an ETA. I see that this is scheduled for 2/23/26 but do not see a logged call or email. Please advise. This will most likely need to be rescheduled. 

🔧 Work Performed
2/1826 Tested found air pressures not set correctly, adjusted and found pressure leak at the switch part ordered 3/4/26 Switch replaced and tested
🔍 Technician Findings
Water/cls switch leaking
⚠️ Problem Description
Both dental machines have issues. Both drills are not working properly and both are leaking water in various places. iM3 - Pro 2000 Asset 13105449 https://www.ebiotrack.com/workorder.php?wo=71682

Timeline

📞
Case Linked Feb 13, 12:37 PM
Case Number: 00568290
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 13, 1:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Feb 13, 2:01 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-18T19:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Feb 18, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
▶
3 3x Labor Added Feb 18, 4:18 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090657
Status: Closed
📦
Status: Awaiting Parts by Tyler Bollman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 20m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 20, 8:09 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 15h
🗓️
▶
4 Status: Scheduled Feb 20, 10:03 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T21:30:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Feb 20, 4:43 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6h 39m
⏳ 3.9 business days
📅
▶
2 Dispatch Scheduled Feb 25, 11:00 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 4d 18h
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 2:37 PM
Scheduled For: 2026-03-04T21:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Mar 4, 2:05 PM
5x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Tyler Bollman
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
✔️
Status: Completed by Tyler Bollman Mar 4, 4:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 33m
🏁
Status: Closed by Tyler Bollman Mar 5, 12:29 AM
From: Completed
To: Closed
Duration in Previous: 7h 48m
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Mar 11, 11:47 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256172

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Reschedule
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00568290
Closed
📦
Parts Order 00090657
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Mar 4, 4:00 PM
Created
Feb 13, 1:02 PM
Invoice #
SM-256172

Work Details (10)

Name Type Status Qty Amount Date
WL-03110765 Labor Open 0.5 $79.00 Feb 18, 4:18 PM
WL-03110766 Travel Open 9 - Feb 18, 4:18 PM
WL-03110767 Labor Open 1 $149.00 Feb 18, 4:18 PM
WL-03113443 Parts Open 1 $19.64 Feb 20, 8:09 AM
WL-03113444 Expenses Open 1 $17.60 Feb 20, 8:09 AM
WL-03129847 Labor Open 1 $149.00 Mar 4, 2:05 PM
WL-03129848 Travel Open 34 - Mar 4, 2:05 PM
WL-03129849 Labor Open 0.5 $0.00 Mar 4, 2:05 PM
WL-03129850 Labor Open 1 $79.00 Mar 4, 2:05 PM
WL-03129851 Travel Open 19 - Mar 4, 2:05 PM

Details