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WO-01351625 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Oral & Facial Surgery of Pittsburgh — 180 Swinderman Rd., Ste. 260, Pittsburgh PA, 15090-5621

Feb 13, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 23, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 23, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 23 Scheduled ▶ Running 5 5 / 4
Dispatch 0.0d
Coordinators 5.7d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 23, 2026 (2 days late)
📅
5.7 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568254
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email fquirin@midmark.com PROBLEM SUMMARY WD-unit not powering on ADDITIONAL NOTES The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
mowens
Owner
Leona Coonrod
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351625 (current) Invoiced
Repair • Brandon Green
Created: Feb 13, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 CRamen LeAnn returned call and due to unit being used heavily daily except Mondays requested schedule for Monday 2/23/2026 with tech arrival between 8-10am. 


2/16/2026 CRamen Left a vm for a returned call to schedule for Tuesday 2/17/2026 with tech arrival between 12-2pm.


2/13/26 SReich

Your shipment

1ZE444250171922604

1 of 2 Piece Shipment

Estimated delivery date will be available when UPS receives the package.

Order No: 755617 Customer PO No: SR1538600 Customer: Midmark No Charge Service Request NO: 1538600 Ship To Name: Oral & Facial Surgery of Pittsburgh Ship To Address: 180 Swinderman Rd Ste 260 Ship To City/State: Wexford, PA 15090-5621 Waybill (Tracking #): 1ZE444250171922604 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 13-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10865-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11-05X CONTROL PCB ASSY LINE NO: 3.1 QTY: 1 ITEM: 002-10884-00 SERIAL #: DESCRIPTION: M11-05X DISPLAY ASSEMBLY LINE NO: 5.1 QTY: 1 ITEM: 002-10909-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X CONNECTIVITY MODULE LINE NO: 7.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259047210743 DESCRIPTION: ARS LABEL, ST RT 47 WEST



2/13/26 lcoonrod

Midmark corrected the contact. left VM for LeeAnn and advised the WO # and that someone would be contacting them to set up the appt


2/13/26 lcoonrod

contact on SR form is for Midmark. Sent email asking for correct contact information.

contact in previous WO is LeeAnn Mley (724) 561-8141

🔧 Work Performed
repair completed as below replaced board ran cycle x2 unit working as intended and placed back into service
🔍 Technician Findings
unit not powering on
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email fquirin@midmark.com PROBLEM SUMMARY WD-unit not powering on ADDITIONAL NOTES The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 13, 11:56 AM
Case Number: 00568254
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 13, 1:11 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Leona Coonrod Feb 13, 1:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
⏳ 1.0 business days
👷
▶
3 Status: Assigned Feb 16, 9:07 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-23T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Feb 23, 5:24 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 50
✔️
Status: Completed by Brandon Green Feb 23, 5:31 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 2:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
▶
2 Status: Invoice Pending Feb 26, 11:44 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 1, 5:56 PM
Invoice Number: SM-254969

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00568254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Feb 23, 9:00 AM
Created
Feb 13, 1:11 PM
Invoice #
SM-254969

Work Details (4)

Name Type Status Qty Amount Date
WL-03105121 Parts Open 1 $0.00 Feb 13, 1:11 PM
WL-03116653 Labor Open 1 $0.00 Feb 23, 5:24 PM
WL-03116654 Labor Open 2.5 $275.00 Feb 23, 5:24 PM
WL-03116655 Travel Open 50 $110.00 Feb 23, 5:24 PM

Details