WO Needed L2 review - EMS. Waiting for response from Lisa.
Closed
***Battery already changed on WO-01327240
device issue:
power lift not working
SN: 2303012400271
Stryker 6390 Power-LOAD Fastener System
Asset ID: a0CVU00001QgjhO2AR
2/16 KSmith -- Scheduled for Wednesday with Zach. 1-3pm
2/16 KSmith -- Sent email to schedule for Wednesday
🔧Work Performed
Tested unit in and out several times with no issues.
🔍Technician Findings
No issues with powerload at this time.
⚠️Problem Description
***Battery already changed on WO-01327240
device issue:
power lift not working
SN: 2303012400271
Stryker 6390 Power-LOAD Fastener System
Asset ID: a0CVU00001QgjhO2AR https://www.ebiotrack.com/workorder.php?wo=71683
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Hope Valley Ambulance -- EMS Repair -- WO-01351626
Completed Feb 16, 2026
From: zachsherman89@outlook.com
To: ksmith@emsar.com
Good morning, yes that does work. Thank you
Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86Mjk0NDQwOGQ2MTdiZmNlYzg3YjJkOWQxMzNkMDk4NDk6Nzo0MzY0OmRiNDIyYTg4MmUwZmM1YzkzOWZiYWEyNjc3YmQzODUyODVkMWE0MGVkNDEzYmNhMjAwN2I3MWUwMTVlYTg0MzE6aDpUOkY>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 10:46:34 AM
To: zachsherman89@o
📧
Email: Hope Valley Ambulance -- EMS Repair -- WO-01351626
Completed Feb 16, 2026
To: zachsherman89@outlook.com
CC:
BCC:
Attachment: --none--
Subject: Hope Valley Ambulance -- EMS Repair -- WO-01351626
Body:
Good Morning Zachary,
We received the request for service on your Power Load unit.
Would Wednesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for
📅
WO-01351626 - Repair - 6390 Power-LOAD - Hope Valley - Hope Valley Ambulance
Feb 18, 2026 2:30pm – 3:30pm
Work Order: WO-01351626
Account: HOPE VALLEY AMBULANCE SQUAD
Customer Case Number:
Location: Hope Valley Ambulance
Address: 5 Fairview Ave., Hope Valley, RI 02832
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 2303012400271
Contact Name: Zachary Sherman
Contact Phone: 40120763
Timeline
📞
Case Linked Feb 12, 4:07 PM
Case Number:00568041
Subject:WO Needed L2 review - EMS. Waiting for response from Lisa.
Status:Closed
📋
▶
2
Work Order Created Feb 13, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 13, 4:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
⏳0.9 business days
🗓️
▶
2
Status: Scheduled Feb 16, 11:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-18T19:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 18, 1:56 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 2h
⏱️
▶
2
5x Labor Added Feb 18, 3:40 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Paul Bonang
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 44m, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 23, 10:25 AM
From:Closed, Ready to Bill, Billing Review, Invoice Pending
To:Ready to Bill, Billing Review, Invoice Pending, Invoiced
Duration in Previous:4d 18h, 0m
🚨31.0 business days
🧾
Invoice Created Apr 6, 4:19 PM
Invoice Number:SM-254650
Bottlenecks
Closed
Duration: 3.4 business days (threshold: 1.0 business days)