Travel Zone 1
Dispatch Type Repair Email joanne.loughlin@ehmchealth.org
PROBLEM SUMMARY
WD / unit has no functions
ADDITIONAL NOTES
Secondary Contact: Janet or Jen. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
Ship To Name: EHPN OBGYN Englewood
Ship To Address: 401 S Van Brunt St Ste 303
Ship To City/State: Englewood, NJ 07631-4604
Waybill (Tracking #): 1ZE444250146085825
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 3 ITEM: 015-0346-07 SERIAL #: DESCRIPTION: FUSE
2/16 KSmith -- Scheduled for tomorrow with Joanne. 8-10am
2/16 KSmith -- Joanne was not in yet. Advised to call back after 11am or email. Sending email to schedule for tomorrow
2/13/26 lcoonrod
Advised Joanne of the WO # and that someone will be reaching out to set up the appointment. She said the sterilizer is totally down.
🔧Work Performed
2/17, dhope, troubleshooting indicated one of the 15amp fuses blown causing unit to fail, contacted Midmark tech to place order for fuse replacement, customer expressed concern about not having the use of the autoclave as it is very essential to their business, Midmark tech suggested that I go and pick up fuse at a local store ie, Home Depot, with the specs for the fuse I went to Home Depot picked up fuse, installed it, ran cycle with instruments, unit operated through full cycle with no issues, customer extremely pleased with express repair of unit,,
🔍Technician Findings
2/17, dhope, found unit displaying no signs of power, found fuse blown,...
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair Email joanne.loughlin@ehmchealth.org
PROBLEM SUMMARY
WD / unit has no functions
ADDITIONAL NOTES
Secondary Contact: Janet or Jen. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
From: Joanne.Loughlin@EHMCHealth.org
To: ksmith@emsar.com
Thank you
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 4:17 PM
To: Loughlin, Joanne <Joanne.Loughlin@EHMCHealth.org>
Subject: RE: EHPN OBGYN Englewood -- Midmark Repair -- WO-01351628
EXTERNAL MAIL. Don't open suspicious links or attachments. Report phishing attempts to IT using Phish Alert Button in Outlook. If spam, delete.
He will be there tomorrow between 8
From: Joanne.Loughlin@EHMCHealth.org
To: ksmith@emsar.com
Will the technician be here first thing in the morning?
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 11:00 AM
To: Loughlin, Joanne <Joanne.Loughlin@EHMCHealth.org>
Subject: RE: EHPN OBGYN Englewood -- Midmark Repair -- WO-01351628
EXTERNAL MAIL. Don't open suspicious links or attachments. Report phishing attempts to IT using Phish Alert Button in Outlook. If spam, del
From: Joanne.Loughlin@EHMCHealth.org
To: ksmith@emsar.com
Okay please let me know as soon as you hear.
We are running out of sterile specs.
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 11:00 AM
To: Loughlin, Joanne <Joanne.Loughlin@EHMCHealth.org>
Subject: RE: EHPN OBGYN Englewood -- Midmark Repair -- WO-01351628
EXTERNAL MAIL. Don't open suspicious links or attachments. Report phishing attempts to IT using Phish Alert Bu
From: Joanne.Loughlin@EHMCHealth.org
To: ksmith@emsar.com
This autoclave has not been working since Thursday night.
________________________________
From: Loughlin, Joanne <Joanne.Loughlin@EHMCHealth.org>
Sent: Monday, February 16, 2026 10:53 AM
To: Kourtney Smith <ksmith@emsar.com>
Subject: Re: EHPN OBGYN Englewood -- Midmark Repair -- WO-01351628
I would need a loaner unit today then.
________________________________
From: Loughlin, Joanne <Joanne.Loughlin@EHMCHealth.org>
Sent
From: Joanne.Loughlin@EHMCHealth.org
To: ksmith@emsar.com
I would need a loaner unit today then.
________________________________
From: Loughlin, Joanne <Joanne.Loughlin@EHMCHealth.org>
Sent: Monday, February 16, 2026 10:52 AM
To: Kourtney Smith <ksmith@emsar.com>
Subject: Re: EHPN OBGYN Englewood -- Midmark Repair -- WO-01351628
We have no sterilization capability right now.
I was told someone would be here today.
We are a very busy ob/gyn office.
______________________________
From: Joanne.Loughlin@EHMCHealth.org
To: ksmith@emsar.com
This is the first time you received an email from this sender (Joanne.Loughlin@EHMCHealth.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
We have no sterilization capability right now.
I was told someone would be here today.
We are a very busy ob/gyn office.
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, Febr
To: joanne.loughlin@ehmchealth.org
CC:
BCC:
Attachment: --none--
Subject: EHPN OBGYN Englewood -- Midmark Repair -- WO-01351628
Body:
Good Morning Joanne,
We received a request from Midmark to repair your unit that has no functions.
Would tomorrow work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers
📋
Outbound to +12015038601
Completed Feb 16, 2026
Joanne was not in yet. Advised to call back after 11am or email. Sending email to schedule for tomorrow
📋
Outbound to +12015038601
Completed Feb 13, 2026
Advised Joanne of the WO # and that someone will be reaching out to set up the appointment. She said the sterilizer is totally down.
Feb 18, 2026 9:03am
@Kourtney Smith Hi Kourtney, part shipping for this work order