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WO-01351634 ↗ ServiceMax

BEDFORD HEIGHTS FIRE DEPARTMENT • Repair • P7

📍 Bedford Heights Fire Department — 5661 Perkins Road, Bedford Heights OH, 44146

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 13, 2026 Completed: Feb 13, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 7
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 7
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 7
Feb 13 → Feb 13 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.4d
Billing 13.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
13.1 days
Over SLA
Created: Feb 13, 2026 Due: Feb 24, 2026 Completed: Feb 13, 2026 (11 days early)
📅
0.4 days Total Age
⏱️
13.1d in Billing Review Longest Stage
🔄
5 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568223
Urgent EMS repair * no quote needed until parts are determined
Closed
Can we please create an evaluation work order to clean debris thats jammed in a stryker powerload system causing it do malfunction at Bedford Hts fire department 5661 perkins rd 6390 stryker powerload 150240706 The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Email
Reason
New Case
Contact
Ken Ledford
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351634 (current) Canceled
Repair • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 13, 2026
Behind Schedule - Needs Attention
Canceled • 181 days old
🚨
Primary Delay 13.1 days stuck in "Billing Review"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Billing Review
13.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

DUPLICATE WO


2/18/26 DPatton - Chatter to see if this WO can be canceled

2/4/26 - Cancel WO?

2/13/2026 DAntolin : Quote and repair time on WO-01351692


2/13/2026 CRamen per Teddie that he gave parts to Dustin for next week and told Dustin to go to Bedford for this repair. Chattered @[Teddie Bracken]​ @[Dustin Antolin]​ assigned and schedule for Dustin this afternoon. Let LYoder know in scheduling chat

🔧 Work Performed
Quote signed for WO-01351692
🔍 Technician Findings
Quote signed for WO-01351692
⚠️ Problem Description
Can we please create an evaluation work order to clean debris thats jammed in a stryker powerload system causing it do malfunction at Bedford Hts fire department 5661 perkins rd 6390 stryker powerload 150240706 The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=71685
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Feb 13, 11:14 AM
Case Number: 00568223
Subject: Urgent EMS repair * no quote needed until parts are determined
Status: Closed
📋
▶
2 Work Order Created Feb 13, 1:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 13, 2:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 43m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-13T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 13, 4:12 PM
Scheduled For: 2026-02-13T19:00:00.000+0000
✔️
Status: Completed by Dustin Antolin Feb 13, 5:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 48m, 0m
⏳ 1.8 business days
💵
Status: Billing Review by Diane Patton Feb 17, 6:08 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 0h
🚨 13.7 business days
🚫
Status: Canceled by Lauren Oberg Mar 6, 1:06 PM
From: Billing Review
To: Canceled
Duration in Previous: 16d 18h

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Billing Review
Duration: 13.1 business days (threshold: 2.0 business days)
Exceeded by 11.1 business days

🔗 Related Artifacts

📞
Case 00568223
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
N/A
Created
Feb 13, 1:39 PM
Invoice #
N/A

Details