Detailed work order timeline, KPIs, and analysis
Modern Animal Hospital • Virtual Tech - Drop Shipment • P3
📍 Modern Animal Clinic - NOPA — 401 Divisadero St, San Franscisco CA, 94117
Feb 13, 2026 → Mar 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 13 → Feb 13 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 13 → Feb 17 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 17 → Feb 18 | Reschedule | ▶ Running | 1 | 1 / 3 |
| Feb 18 → Feb 23 | Assigned | ▶ Running | 3 | 4 / 3 |
| Feb 23 → Feb 24 | Scheduled | ▶ Running | 1 | 5 / 3 |
| Feb 24 → Feb 24 | Completed | ▶ Running | 0 | 5 / 3 |
| Feb 24 → Mar 13 | Reschedule | ▶ Running | 13 | 18 / 3 |
| Mar 13 → Mar 13 | On Hold | ▶ Running | 0 | 18 / 3 |
| Mar 13 → Mar 13 | Assigned | ▶ Running | 0 | 18 / 3 |
3-13 DSR requested part/shipping cost be added and changed to VT drop as per sales.
3/4/26 RBerry- Sent teams message to DNakoff advising site had this completed by another company. Confirming if account manager needs to discuss with account before changing these to parts orders.
3-4 Mburris call from Lindsey she advised that this WO was completed by a different company and no tech is needed from Emsar
3-2 Mburris email sent to POC to set .........Hi Lindsey, we are reaching out to schedule WO-01312035, WO-01351636, WO-01349232, and WO-01341249 work remaining at Modern Animal NOPA. We spoke with Fantasia who let us know that a few of the service requests were completed by a third party, this request appears to still be open.
2/27/26 RBerry- Spoke with DNakoff, requested that we hold off on scheduling until it is determined what WOs are actually needed for this site. Dylan will advise once this has been resolved and WOs can be scheduled.
2-27 Mburris per Rhea hold off on contacting POC until we hear back from account manager
2/24 ARios - Contacted site manager (Lindsay Wilson) to advise of my ETA. She informed me that the dental unit, for which I am scheduled to replace the three-way syringe, is currently undergoing compressor replacement. Due to the compressor not being operational at this time, I am unable to test the three-way syringe after installation. It was agreed that the work order will need to be rescheduled once the unit is fully operational.
2-23 Mburris added to appt that is already set
2/19/26 RBerry- Updated due date based on parts. Removed delay code.
2-18 Mburris LM on Vmail for POC/ Email sent to POC
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03109111 | Parts | Open | 1 | $148.84 | Feb 17, 5:19 PM |
| WL-03109112 | Expenses | Open | 1 | $38.50 | Feb 17, 5:19 PM |