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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351641 ↗ ServiceMax

THE DODGE COMPANY • Part Order • PSM

📍 Chauvin Funeral Home Inc — 5899 Highway 311, Houma LA, 70360-6668

Feb 13, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (6 biz days late)
Active: 16 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 19, 2026
3 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Mar 13, 2026
16 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Feb 13, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Assigned ▶ Running 0 0
Feb 13 → Feb 13 L2 Screening ▶ Running 0 0
Feb 13 → Feb 19 Awaiting Parts ⏸ Paused 3 —
Feb 19 → Mar 13 Ready for Scheduling ▶ Running 16 16
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 3.6d
Coordinators 16.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.6 days
Over SLA
Coordinators
16.6 days
Over SLA
Created: Feb 13, 2026 Due: Mar 13, 2026 Completed: Mar 13, 2026 (on time)
📅
19.6 days Total Age
⏱️
16.6d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
18.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568207
L2 review - EMS * PO correct, no quote needed
Closed
Description : [M-STDC] Misc. Item - Standard Qty: 1 Unit Price : 43.9600 Vendor Item #: 1901314 Description: Caster and wheel for bodt lift Contact Name: Chad Contact Email or Phone: 1-985-222-4523
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dodge
Owner
Jessica Sells
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351641 (current) Invoiced
Part Order • Customer Part Sale
Created: Feb 13, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 16.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.6d / 3.0d SLA
Ready for Scheduling
16.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Description : [M-STDC] Misc. Item - Standard Qty: 1 Unit Price : 43.9600 Vendor Item #: 1901314 Description: Caster and wheel for bodt lift Contact Name: Chad Contact Email or Phone: 1-985-222-4523

Timeline

📞
Case Linked Feb 13, 10:45 AM
Case Number: 00568207
Subject: L2 review - EMS * PO correct, no quote needed
Status: Closed
📋
▶
2 Work Order Created Feb 13, 1:59 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 2:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 21m
⏳ 4.0 business days
📅
▶
2 Status: Ready for Scheduling Feb 19, 2:01 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 16.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Mar 13, 7:53 AM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 21d 16h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 17, 12:32 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 4h, 0m
🚨 79.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-256708

Bottlenecks

Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.6 business hours
Ready for Scheduling
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568207
Closed
📦
Parts Order 00090376
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 13, 1:59 PM
Invoice #
SM-256708

Work Details (2)

Name Type Status Qty Amount Date
WL-03112140 Parts Open 1 $43.96 Feb 19, 2:04 PM
WL-03112141 Expenses Open 1 $12.30 Feb 19, 2:04 PM

Details