Zone 2
NWD - Door Seal needs replaced, might be overheating
The facility does not open until 12pm. If part(s) are identified after speaking with Midmark Tech Service, the Service Company
Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is
needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For
assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
2/18 KKelch called Linda to schedule for 2/25 between 1 and 3 pm. Customer confirmed.
2/13/2026jsells
sat on hold for over 5 minutes sending an email , and I gave her the work order number and let her know that someone would be calling to schedule this visit
🔧Work Performed
2/25 CLacy replaced door gasket with one from the customer. During functional testing i have found the door is not opening all the way causing the door gasket to touch the chamber and melt during the dry cycle. I have adjusted the door springs and have found the door now opens all the way. This unit is in proper working condition and is ready to return to service
🔍Technician Findings
Unit is burning door gaskets
⚠️Problem Description
Zone 2
NWD - Door Seal needs replaced, might be overheating
The facility does not open until 12pm. If part(s) are identified after speaking with Midmark Tech Service, the Service Company
Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is
needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For
assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19367553020
Completed Feb 18, 2026
2/18 KKelch called Linda to schedule for 2/25 between 1 and 3 pm. Customer confirmed.
📧
Email: WO-01351653
Completed Feb 13, 2026
To: theclinic@spcapolk.org
CC:
BCC:
Attachment: --none--
Subject: WO-01351653
Body:
Hello,
We have received the Midmark repair request for equipment at your location needing serviced. The work order number is WO-01351653. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
800-543-2787
📋
Outbound to +19367553020
Completed Feb 13, 2026
sat on hold for over 5 minutes sending an email , and I gave her the work order number and let her know that someone would be calling to schedule this visit
📅
WO-01351653 - Repair - M11 (Series) - Livingston - SPCA of Polk County
Feb 25, 2026 2:00pm – 4:00pm
Work Order: WO-01351653
Account: MIDMARK
Customer Case Number: SR 1538630
Location: SPCA of Polk County
Address: 802 S Houston Ave, Livingston, TX 77351
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V577568
Contact Name: Linda Burnett
Contact Phone: 19367553020
Contact Email: theclinic@
PDF
00568240 SRA
Feb 13, 2026
PDF
00568240 SRA
Feb 27, 2026
Timeline
📞
Case Linked Feb 13, 11:38 AM
Case Number:00568240
Subject:Repair
Status:Closed
📋
Work Order Created Feb 13, 2:31 PM
Work Order:WO-01351653
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 13, 2:42 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Technician Assigned Feb 13, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:21m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 18, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-25T19:00:00.000+0000
⚠️8.0 business days
⏱️
▶
2
5x Labor Added Feb 27, 8:33 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled
To:Completed
Duration in Previous:8d 16h
🏁
Status: Closed by Chane LacyFeb 27, 8:38 AM
From:Completed
To:Closed
Duration in Previous:4m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezMar 3, 11:41 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 3h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Mar 4, 1:47 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-255588
Bottlenecks
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)