6008453156 FW: ID# 1406078174979: Feedback for LSCA: Support Related Queries for Vacuum Technologies & Leak Detection
Closed
Note
02/13/2026 09:45:10 WF-BATCH
Agent: WIGEORGE Timestamp: 2026-02-13 09:44:57
sales Sean O’Brien sean.obrien@agilent.com mobile: 281-352-5334
warranty field; DS302 pump is stalling
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236
25 Feb 2026 BJH: WO left Serviced until travel/expenses added (26 Feb)
2/20 KKelch called Jarett to schedule for 2/25 between 1 and 3 pm. Customer confirmed.
2/20/26 lcoonrod
Parts have arrived per email from Jarett:
The parts just arrived at my office.
2/13/26 lcoonrod part has not shipped yet EX9499325 EXCHANGE DS 302 PUMP 1 PHASE W/W MOTOR
🔧Work Performed
24 Feb 2026 BJH: Drove from Home to Airport (DIA) Flew DIA to AMA. Drove from Airport (Amarillo) to hotel.
25 Feb 2026 BJH: Drove from Hotel to Excel.
Old pump siezed (made electric buzz as motor tried to turn.
Old pump removed from unit, drained of oil, boxed for customer to return.
New pump installed on HLD cart, Filled with oil, connected to HLD.
HLD turned on, pump runs and pulls vacuum. HLD passed startup and calibration. Run for 30min before shutting down. Allowed to sit for 10min. Unit powered again with no issues.
Customer happy with repair.
🔍Technician Findings
25 Feb 2026 BJH: Roughing pump siezed
⚠️Problem Description
Note
02/13/2026 09:45:10 WF-BATCH
Agent: WIGEORGE Timestamp: 2026-02-13 09:44:57
sales Sean O’Brien sean.obrien@agilent.com mobile: 281-352-5334
warranty field; DS302 pump is stalling
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Field Repair Trade
📋
Outbound to +15129836988
Completed Feb 20, 2026
2/20 KKelch called Jarett to schedule for 2/25 between 1 and 3 pm. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 14, 2026
To: jarett.p.spinhirne@xcelenergy.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351654Location: Xcel EnergyAddress: 7201 North Lakeside Dr AMARILLO, TX 79108Device: G8611A MY2551HD09Problem Description: Note
02/13/2026 09:45:10 WF-BATCH
Agent: WIGEORGE
Mar 2, 2026 7:25am
@MICHAEL MCNAMARA WO has been reviewed. Thank you
📅
WO-01351654 - Repair/PM - G8611A - AMARILLO - Xcel Energy
Feb 25, 2026 2:00pm – 6:00pm
Work Order: WO-01351654
Account: AGILENT TECHNOLOGIES (VPD-FIELD)
Customer Case Number: 6008453156
Location: Xcel Energy
Address: 7201 North Lakeside Dr, AMARILLO, TX 79108
Manufacturer:
Model #: G8611A
Serial #: MY2551HD09
Contact Name: Jarett Spinhirne
Contact Phone: 512 983 6988
Contact Email: j
PDF
HLD Enhanced PM Checklist A.01 (1)
Feb 13, 2026
PDF
HLD PM Checklist A.00 (1)
Feb 13, 2026
JPG
HLD SN
Feb 25, 2026
JPG
RV Pump Return
Feb 25, 2026
JPG
New Pump SN
Feb 25, 2026
JPG
Old Pump SN
Feb 25, 2026
Timeline
📞
Case Linked Feb 13, 9:54 AM
Case Number:00568180
Subject:6008453156 FW: ID# 1406078174979: Feedback for LSCA: Support Related Queries for Vacuum Technologies & Leak Detection
Status:Closed
📋
▶
3
Work Order Created Feb 13, 2:38 PM
Work Order Created → Parts Added → Status: Awaiting Parts
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📦
Status: Awaiting Parts by Leona Coonrod
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodFeb 20, 11:46 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 21h
👷
▶
2
Technician Assigned Feb 20, 12:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:38m
👷
Technician Assigned by Kaitlyn KelchFeb 20, 12:45 PM
Technician:Ben Heinz
🗓️
▶
2
Status: Scheduled Feb 20, 2:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-25T19:00:00.000+0000
💵
Expenses Added Feb 20, 2:43 PM
Type:Expenses
Status:Open
Qty:1
💵
Expenses Added Feb 21, 9:05 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
2x Labor Added Feb 24, 8:38 PM
Type:Labor, Travel
Status:Open
Qty:6, 363
🔧
Status: Tech On Site by Ben HeinzFeb 25, 1:50 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 23h
🚗
Status: Tech Off Site by Ben HeinzFeb 25, 3:30 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 39m
⏱️
▶
2
3x Labor Added Feb 25, 3:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ben Heinz
From:Tech Off Site
To:Completed
Duration in Previous:27m
💵
▶
2
3x Expenses Added Feb 26, 7:26 AM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
▶
2
2x Labor Added Feb 26, 5:36 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Heinz
From:Completed
To:Closed
Duration in Previous:1d 1h
⏳2.7 business days
💵
Status: Billing Review by Hannah ShawMar 2, 7:24 AM
From:Closed
To:Billing Review
Duration in Previous:3d 13h
📄
Status: Ready to Bill by MICHAEL MCNAMARAMar 2, 9:47 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:2h 22m
📨
Status: Invoice Pending by Hannah ShawMar 3, 12:52 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15h 4m
🧾
▶
2
Invoice Created Mar 3, 11:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 35m
Bottlenecks
Awaiting Parts
Duration: 4.5 business days (threshold: 3.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)