Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351678 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Publix 587 — 10128 Two Notch Road, Columbia SC, 29223

Feb 13, 2026 → Feb 16, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Feb 13, 2026 Invoiced: Feb 16, 2026
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 4
Feb 13 → Feb 16 Scheduled ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.5d
Incomplete 0.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 19, 2026 Completed: Feb 16, 2026 (3 days early)
📅
0.5 days Total Age
⏱️
6.9d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568370
URGENT work order needed
Closed
Please create a nonbillable WO for location: Publix 587 , so Praelow can go back to the location on Monday 2/16 to take photos that were missed while completing WO-01331074.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351678 (current) Invoiced
Repair • Praelow Cameron
Created: Feb 13, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 6.9 days stuck in "Closed"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.1d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 SReich - Per S Ramen, no standard verbiage needed and place in RFS.

🔧 Work Performed
2/16/2026 PC- Repair Technician Findings upon arrival: Found unit without damage. Actions Taken/Work Performed: Took multiple pictures of unit. Spoke to Emsar rep about uploaded pictures. Final Resolution: Photo uploaded.
🔍 Technician Findings
2/16/2026 PC- Repair Technician Findings upon arrival: Found unit without damage. Actions Taken/Work Performed: Took multiple pictures of unit. Spoke to Emsar rep about uploaded pictures. Final Resolution: Photo uploaded.
⚠️ Problem Description
Please create a nonbillable WO for location: Publix 587 , so Praelow can go back to the location on Monday 2/16 to take photos that were missed while completing WO-01331074. See attachments for Fall Complaint - Required photos to ensure all exterior and interior photos have been taken. Also, take video of opening and closing/locking the seat in place. Please contact Joi Murray to verify all photos are present 813-526-1839. TY
📄 Description
Higi Station with 3G installed

Timeline

📞
Case Linked Feb 13, 2:47 PM
Case Number: 00568370
Subject: URGENT work order needed
Status: Closed
📋
▶
2 Work Order Created Feb 13, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 13, 3:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 46m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-16T14:30:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by Praelow Cameron Feb 16, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
✔️
Status: Completed by Praelow Cameron Feb 16, 11:48 AM
From: Tech On Site
To: Completed
Duration in Previous: 48m
⏱️
▶
2 3x Labor Added Feb 16, 11:58 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 10m
⚠️
▶
2 Status: Incomplete Feb 16, 8:35 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 2m
⚠️ 6.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 1:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 5h
📨
▶
2 Status: Invoice Pending Feb 25, 2:11 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254825

Bottlenecks

Closed
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

📞
Case 00568370
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Praelow Cameron
Scheduled
Feb 16, 9:30 AM
Created
Feb 13, 3:04 PM
Invoice #
SM-254825

Work Details (3)

Name Type Status Qty Amount Date
WL-03107087 Labor Open 1.5 $0.00 Feb 16, 11:58 AM
WL-03107088 Labor Open 0.75 $0.00 Feb 16, 11:58 AM
WL-03107089 Travel Open 91 $0.00 Feb 16, 11:58 AM

Details