Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351681 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Misc. Inspection • P5

📍 Cornell Scott - 150 Sargent Drive - Women's Health — 150 Sargent Drive - Women's Health 1st floor, New Haven CT, 06511

Feb 13, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 16 Assigned ▶ Running 0 0 / 5
Feb 16 → Feb 18 Scheduled ▶ Running 2 2 / 5
Feb 18 → Feb 18 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 2.4d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Field Work
1.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 18, 2026 (2 days early)
📅
2.4 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568294
Work Order Request for a Miscellaneous Inspection
Closed
Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=33067 During the original inspection, one of the exam rooms was not inspected or tagged, and we need to have this completed as soon as possible.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sonya Brevard
Owner
Erin Martin
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351681 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Feb 13, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/16 KSmith -- Scheduled for 2/18 with POC on WO-01350300. 9-11am
🔧 Work Performed
Tagged and inspected all misc devices all work documented in ebiotrack S.O #: 2863048-25370-33067
🔍 Technician Findings
Tagged and inspected all misc devices all work documented in ebiotrack S.O #: 2863048-25370-33067
⚠️ Problem Description
Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=33067 During the original inspection, one of the exam rooms was not inspected or tagged, and we need to have this completed as soon as possible.

Timeline

📞
Case Linked Feb 13, 12:46 PM
Case Number: 00568294
Subject: Work Order Request for a Miscellaneous Inspection
Status: Closed
📋
▶
2 Work Order Created Feb 13, 3:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 13, 4:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
⏳ 0.9 business days
🗓️
▶
2 Status: Scheduled Feb 16, 10:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-18T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 18, 9:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
▶
2 Labor Added Feb 18, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 37m, 0m
⏳ 3.7 business days
📄
▶
3 Status: Ready to Bill Feb 23, 9:59 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254642

Bottlenecks

Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00568294
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Feb 18, 9:00 AM
Created
Feb 13, 3:35 PM
Invoice #
SM-254642

Work Details (1)

Name Type Status Qty Amount Date
WL-03110992 Labor Open 1 $119.00 Feb 18, 6:15 PM

Details