Zone 1
PROBLEM SUMMARY
NWD no base function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/16 KSmith -- Scheduled for Wednesday with Kate. 11am-1pm
2/16 KSmith -- Call Kate, rings for 30 seconds then says no one is available and disconnects. No voicemail option. Sending email to schedule for Wednesday
02/13/2026 EMartin called Kate Harrison / (781) 755-8545 recording stated unable to reach anyone sent email advising WO-01351690 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
Wires to foot pedal ripped out. Spoke to Midmark to advise them. Customer will order part and self-install. NO NEED FOR TECH TO RETURN.
🔍Technician Findings
Foot pedal has wires pulled out and broken
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
NWD no base function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
From: kharrison@pmpediatrics.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (kharrison@pmpediatrics.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Hi,
Yes, Wednesday would be fine. What time should I expect?
Thank you,
Kate
Kate Harrison
She, Her, Hers
Operations Manager
Dedham & Braintree
<https://protect.checkpoint.com/v2/r01/___https://pmpediatr
To: kharrison@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: PM Pediatrics -- Midmark Repair -- WO-01351690
Body:
Hi Kate,
We received a request from Midmark to repair your unit that has no base function.
Would Wednesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notification
📋
Outbound to +17817558545
Completed Feb 16, 2026
Call Kate, rings for 30 seconds then says no one is available and disconnects. No voicemail option. Sending email to schedule for Wednesday
To: kharrison@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Repair - RITTER BARRIER-FRE EXAM CHAIR - WO-01351690
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your RITTER BARRIER-FRE EXAM CHAIR V2256389, and a work order has been created. That work order number is WO-01351690. You can use this number as a reference if you want to check on this request.
A coordinator will be reaching out to you to get this sched
📋
Outbound to +17817558545
Completed Feb 13, 2026
02/13/2026 EMartin called Kate Harrison / (781) 755-8545 recording stated unable to reach anyone sent email advising WO-01351690 created A coordinator will be reaching out to get this scheduled
Work Order: WO-01351690
Account: MIDMARK
Customer Case Number: SR 1538736
Location: PM Pediatrics
Address: 97 Pearl St, Braintree, MA 02184-6525
Manufacturer: Midmark Corp
Model #: 224-002
Serial #: V2256389
Contact Name: Kate Harrison
Contact Phone: 17817558545
Contact Email: kharrison@pmpediatrics
PDF
00568295 SRA (1)
Feb 13, 2026
PDF
PM ped SRA
Feb 18, 2026
Timeline
📞
Case Linked Feb 13, 12:46 PM
Case Number:00568295
Subject:Repair
Status:Closed
📋
Work Order Created Feb 13, 3:56 PM
Work Order:WO-01351690
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Erin MartinFeb 13, 4:15 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:19m
👷
▶
2
Technician Assigned Feb 13, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18m
⏳0.9 business days
🗓️
▶
2
Status: Scheduled Feb 16, 11:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-18T17:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 18, 8:32 AM