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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351699 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 WYCKOFF HEIGHTS MEDICAL CENTER — 374 STOCKHOLM ST, BROOKLYN NY, 11237

Feb 13, 2026 → May 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (35 biz days early)
Active: 56 biz days
Paused: 3 biz days
🕐 Clock stopped: Tech Off Site (May 9, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 13 → Feb 19, 2026
3 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Feb 19 → May 4, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 4 → May 9, 2026
4 business days (counted)
Running total: 56 of ? biz days used
Created: Feb 13, 2026 Tech Off Site: May 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 19 Ready for Release ⏸ Paused 3 —
Feb 19 → May 4 Scheduled ▶ Running 52 52
May 4 → May 9 Tech On Site ▶ Running 4 56
Dispatch 0.0d
Holding 3.3d (excluded)
Coordinators 52.7d
Field Work 4.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.3 days
Coordinators
52.7 days
Over SLA
Field Work
4.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 13, 2026 Due: Jun 30, 2026 Completed: May 9, 2026 (52 days early)
📅
59.4 days Total Age
⏱️
52.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
55.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 May 4, 2026
Visit 2 May 5, 2026
Visit 3 May 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568383
URGENT Philips WO Request
Closed
PM - Contract - BG Required PM
Priority
High
Origin
Email
Reason
New Case
Contact
Mitchel Nacisse
Owner
Erin Martin
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351699 (current) Invoiced
Preventive Maintenance • Israel Martell
Created: Feb 13, 2026 • Closed: May 8, 2026
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 52.7 days stuck in "Scheduled"
⏱️
Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
3.3d
Scheduled
52.7d / 2.0d SLA
Tech On Site
4.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 SRobinson- Created follow up WO as requested. (WO-01373617)

02/19/2026 RArnold - Called (281) 739-3644 for Mitchel. He confirmed to schedule the first week of May, starting 05/04. he requests the reports daily. Dispatching to Israel. 


02/13/2026 RArnold - Called (281) 739-3644 for Mitchel. He asked that I call. Him He asked me to hold on and he never came back on the line. Will call back Monday. 


02/13/2026 RArnold - Emailed Mitchel Nacisse to scheduled May PMs to begin on May 4th.

🔧 Work Performed
5/04/2026 - IM - Annual PM
🔍 Technician Findings
Needs continuation for remaining devices onsite. Please create follow up EWO for PWO-15048535.
⚠️ Problem Description
PM - Contract - BG Required PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Feb 13, 3:07 PM
Case Number: 00568383
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 13, 4:10 PM
Work Order: WO-01351699
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 13, 4:25 PM
From: Entered
To: Ready for Release
Duration in Previous: 15m
⏳ 3.9 business days
👷
▶
3 Technician Assigned Feb 19, 1:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-04T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 21h
🚨 53.0 business days
🔧
Status: Tech On Site by Israel Martell May 4, 12:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 73d 21h
⏱️
5x Labor Added May 4, 3:13 PM
Type: Labor, Travel
Status: Open
Qty: 1, 5, 0.016666666666667, 12, 13
⏳ 2.0 business days
⏱️
2x Labor Added May 5, 6:14 PM
Type: Labor
Status: Open
Qty: 5, 1
⏳ 2.7 business days
⏱️
5x Labor Added May 7, 7:00 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 52, 14
⏳ 1.6 business days
🚗
Status: Tech Off Site by Israel Martell May 8, 9:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4d 8h
✔️
Status: Completed by Israel Martell May 8, 9:12 PM
From: Tech Off Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Israel Martell May 8, 9:18 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 1.3 business days
⏱️
▶
2 Labor Added May 11, 2:32 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 52.7 business days (threshold: 2.0 business days)
Exceeded by 50.7 business days
Tech On Site
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00568383
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
May 4, 8:00 AM
Created
Feb 13, 4:10 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03213735 Labor Open 1 $0.00 May 4, 3:13 PM
WL-03213736 Labor Open 5 $300.00 May 4, 3:13 PM
WL-03213737 Labor Open 0.016666666666667 $310.00 May 4, 3:13 PM
WL-03213738 Travel Open 12 $0.00 May 4, 3:13 PM
WL-03213739 Travel Open 13 $0.00 May 4, 3:13 PM
WL-03215462 Labor Open 5 $300.00 May 5, 6:14 PM
WL-03215463 Labor Open 1 $310.00 May 5, 6:14 PM
WL-03218808 Labor Open 1.5 $0.00 May 7, 7:00 PM
WL-03218809 Labor Open 2 $0.00 May 7, 7:00 PM
WL-03218810 Labor Open 1 $0.00 May 7, 7:00 PM
WL-03218811 Travel Open 52 $0.00 May 7, 7:00 PM
WL-03218812 Travel Open 14 $0.00 May 7, 7:00 PM
WL-03221926 Labor Open 0.016666666666667 $152.00 May 11, 2:32 PM

Details