Manufacturer & Model: Ferno Church Truck
Model Number for the Church Trucks are #87
Serial: 20A-025100
SN: 20A-025212
Issue: both need repair loose wheels
Tech to retighten the components and complete product review to determine with the eval,svce if additional parts are necessary.
Added on 2/13/26
Also has 2 Ferno Model 101-H Mortuary Operating that need checked out. evaluation
2/15/2026 CRamen Logged email on WO-01351724 confirming Thursday 2/19/2026 with an arrival window between 8-10am. cell phone number is 216-470-1752
2/14/2026 CRamen Logged email on WO-01351724 requesting Thursday 2/19/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Evaluated unit. 1 wheel caster and hardware reinstalled.
2 wheel casters need to be replaced, bearings are worn.
🔍Technician Findings
Model Church Truck 87
SN: 20A-025212
2 wheel casters worn.
1 wheel caster and hardware fallen off.
⚠️Problem Description
https://www.ebiotrack.com/workorder.php?wo=71696
Ferno Model 101-H Mortuary Operating that need checked out. evaluation
📄Description
Ferno Model 87 (Series) Church Truck (B, G, BG, O, H, HB, HBG, HG, HO)
📅
WO-01351728 - Evaluation - Cleveland - E.F.Boyd &Son Funeral Home
Feb 19, 2026 9:00am – 1:00pm
Work Order: WO-01351728
Account: E.F.Boyd &Son Funeral Home
Customer Case Number:
Location: E.F.Boyd &Son Funeral Home
Address: 2165 east 89th, Cleveland, OH 44106
Manufacturer:
Model #:
Serial #:
Contact Name: JUAN FEREBEE
Contact Phone: 2164701752
Contact Email: jferebee@efboyd.com
Due Date: 2
Timeline
📞
Case Linked Feb 6, 2:58 PM
Case Number:00566228
Subject:Needs quote
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Feb 13, 5:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 14, 10:39 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
⏳0.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 12:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-19T14:00:00.000+0000
⏳3.0 business days
⏱️
2x Labor Added Feb 19, 5:43 PM
Type:Labor
Status:Open
Qty:0.5, 0.083333333333333
⚠️
Status: Incomplete by Dustin AntolinFeb 19, 6:00 PM
From:Scheduled
To:Incomplete
Duration in Previous:3d 17h
✔️
▶
2
Status: Completed Feb 19, 6:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dustin Antolin
From:Completed
To:Closed
Duration in Previous:1m
⏳3.7 business days
📄
▶
4
Status: Ready to Bill Feb 24, 9:23 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-254730
Bottlenecks
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)