Zone 1
PM NWD / wanting unit inspected due to age of unit
Preferred method of communication is email. PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the
PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/19/2026 CRamen Logged email We received the kit, and this Friday would be a good time to come in. Please give me a call at 734-620-5537 when you get on site, and I will take you down to autoclave. For parking you will have to use patient parking, and I will try to get that ticket validated for you. Also I can meet you in the main lobby, just call me when you arrive there.
2/18/2026 CRamen left a vm for a returned call to schedule for Friday 2/20/2026 with the arrival between 11-1pm. Logged email. Placeholder set.
2/18/2026 CRamen parts delivered today
2/17/26 SReich
Order No: 755762
Customer PO No: 4100032241
Customer: Karmanos Cancer Institute
Service Request NO: 1538184
Ship To Name: Karmanos Cancer Institute
Ship To Address: 4100 John R St
Ship To City/State: Detroit, MI 48201-2013
Waybill (Tracking #): 1ZE444250370076321
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
2/14/2026 CRamen assigned to MHuffman and placed into APC
2/13/2026jsells
left a voicemail with work order number and let him know someone would be calling to schedule
🔧Work Performed
02/20/2026 Mike Huffman Obtained access to the Ultraclave. Completed the PM. Completed the Service Request Authorization and PM checklist. Obtained customer signature.
🔍Technician Findings
Ulraclave scheduled for a PM.
⚠️Problem Description
Zone 1
PM NWD / wanting unit inspected due to age of unit
Preferred method of communication is email. PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the
PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:RE: [EXTERNAL] EMSAR Request for service at Karmanos Cancer Center (AKA Barbara Ann Karmanos Cancer Hospital) (Email to schedule service)
Completed Feb 19, 2026
From: korostetskyit@karmanos.org
To: cramen@emsar.com, youngmon@karmanos.org
Cc: Andrew.Petrylka@mclaren.org
Good morning,We received the kit, and this Friday would be a good time to come in. Please give me a call at 7346205537 when you get on site, and I will take you down to autoclave. For parking you will have to use patient parking, and I will try to get that ticket validated for you. Also I can meet you in the main lobby, just call me when you arrive there. Thank you. Onsit
📧
Email: EMSAR Request for service at Karmanos Cancer Center (AKA Barbara Ann Karmanos Cancer Hospital) (Email to schedule service)
Completed Feb 18, 2026
To: korostetskyit@karmanos.org
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Karmanos Cancer Center (AKA Barbara Ann Karmanos Cancer Hospital) (Email to schedule service)
Body:
Hi Taras Korostetskyi,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark M9 Autoclave repair
Here’s the location information we have on file:
Location:
Karmanos Cancer Center (AKA Barbara Ann Karmanos Cancer Hospital)
4100 John R St
D
📋
Outbound to +13135769552
Completed Feb 18, 2026
2/18/2026 CRamen left a vm for a returned call to schedule for Friday 2/20/2026 with the arrival between 11-1pm.
📋
Outbound to +13135769552
Completed Feb 13, 2026
left a voicemail with work order number and let him know someone would be calling to schedule
📅
WO-01351734 - Preventive Maintenance - M9 (Series) Sterilizer - Detroit - Karmanos Cancer Center (AKA Barbara Ann Karmanos Cancer Hospital)
Feb 20, 2026 12:30pm – 2:00pm
Work Order: WO-01351734
Account: MIDMARK
Customer Case Number: SR 1538184
Location: Karmanos Cancer Center (AKA Barbara Ann Karmanos Cancer Hospital)
Address: 4100 John R St, Detroit, MI 48201
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V1081587
Contact Name: Taras Korostetskyi
C
PDF
00568412 SRA
Feb 13, 2026
JPG
WO-01351734 PM checklist
Feb 20, 2026
JPG
WO-01351734 service request authorization
Feb 20, 2026
Timeline
📞
Case Linked Feb 13, 4:03 PM
Case Number:00568412
Subject:Maintenance
Status:Closed
📋
▶
2
Work Order Created Feb 13, 5:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Feb 14, 11:26 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Mike Huffman
⏳1.0 business days
📅
Status: Ready for Scheduling by Sherry ReichFeb 17, 5:08 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 5h
🆕
▶
2
Status: Entered Feb 17, 6:32 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Mike Huffman
⏳2.7 business days
📅
▶
2
Dispatch Scheduled Feb 19, 8:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:1d 13h
⏳2.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMANFeb 20, 11:38 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 3h
⏱️
▶
2
5x Labor Added Feb 20, 3:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 30m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 24, 2:33 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 23h
📨
▶
3
Status: Invoice Pending Feb 25, 12:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-254896
Bottlenecks
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)