Follow up to WO-01327564
Inspection #: 32009
Asset ID: 13019893
Serial #: AF24B175092
Model: Zoll Medical Corporation - R SERIES
Notes: Intermittent failure Follow-up required. 2/13 DI: device DOES NOT operate in battery mode, only works when plugged into AC power - the \'?\' symbol illuminated on battery, will not take a charge - device passed output checks when plugged into AC power (see below) EMSAR Follow Up: Order / Ship new battery for this device to the site DEFIB OUTPUT TESTING (Pads ONLY, Device DOES NOT have Paddles): 5J Setting - 5.4J Output 50J Setting - 54.6J Output 100J Setting - 110.1J Output 200J Setting - 231.5J Output Charge Time (200J Setting): 4.15 Seconds Automatic Internal Discharge After 60 Seconds: PASS PACER OUTPUT TESTING: 0 mA Setting - NO Output 40 mA Setting - 40.2 mA Output 80 mA Setting - 80.8 mA Output 120 mA Setting - 121.5 mA Output 140 mA Setting - 141.8 mA Output EST RESULTS: [ 183 m⦠] Ground Resistance [ 0 µA ] Chassis Leakage (Norm/Cond) [ 127 µA ] Chassis Leakage (Open Gnd)
2/19/26 AJinerson - Received email back from Justin confirming tech visit for Monday, 2/23 with eta between 2pm - 4pm. Sent email back to Justin asking to confirm arrival instructions/parts location as well. Confirming tech visit for 2/23 between 2pm-4pm.
2/19/26 AJinerson - Sent email to Supply Chain offering tech visit on Monday, 2/23 with arrival between 2pm-4pm.
2/19/26 AJinerson - Called number on WO to schedule tech visit. No ring, went straight to message "you cannot leave voice message because mailbox not set up yet" then disconnected.
2/19/26 RBerry- Updated due date based on parts. Removed delay code
2/19/26 AJinerson - ETA today, 2/19
🔧Work Performed
replaced battery, checked for proper operation and charging, returned to service
🔍Technician Findings
defective battery
⚠️Problem Description
Follow up to WO-01327564
Inspection #: 32009
Asset ID: 13019893
Serial #: AF24B175092
Model: Zoll Medical Corporation - R SERIES
Notes: Intermittent failure Follow-up required. 2/13 DI: device DOES NOT operate in battery mode, only works when plugged into AC power - the \'?\' symbol illuminated on battery, will not take a charge - device passed output checks when plugged into AC power (see below) EMSAR Follow Up: Order / Ship new battery for this device to the site DEFIB OUTPUT TESTING (Pads ONLY, Device DOES NOT have Paddles): 5J Setting - 5.4J Output 50J Setting - 54.6J Output 100J Setting - 110.1J Output 200J Setting - 231.5J Output Charge Time (200J Setting): 4.15 Seconds Automatic Internal Discharge After 60 Seconds: PASS PACER OUTPUT TESTING: 0 mA Setting - NO Output 40 mA Setting - 40.2 mA Output 80 mA Setting - 80.8 mA Output 120 mA Setting - 121.5 mA Output 140 mA Setting - 141.8 mA Output EST RESULTS: [ 183 m⦠] Ground Resistance [ 0 µA ] Chassis Leakage (Norm/Cond) [ 127 µA ] Chassis Leakage (Open Gnd) https://www.ebiotrack.com/workorder.php?wo=71702
📧
Email:Re: EMSAR Service Request - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305 - WO-01351743
Completed Feb 19, 2026
From: jcommissiong@sonobello.com
To: abby.jinerson@emsar.com, supplychain@sonobello.com
Cc: atlantabuckhead@sonobello.com
Thank you!
Thank you,
Justin Commissiong |
Sono Bello - Atlanta
1150 Hammond Dr, Suite 500
Atlanta, GA 30328
Direct 678.392.3993|Fax 678.669.2133
It’s your life.
Live it Beautifully
Visit us on the web - www.sonobello.com <https://protect.checkpoint.com/v2/r01/___http://www.sonobello.com/___.YzJ1OmVtc2FyMTpjOm86Y
📧
Email:RE: EMSAR Service Request - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305 - WO-01351743
Completed Feb 19, 2026
From: abby.jinerson@emsar.com
To: jcommissiong@sonobello.com, supplychain@sonobello.com
Cc: atlantabuckhead@sonobello.com
Hi Justin,
We have our technician, Henry Holmes, scheduled to visit on Monday, 2/23 with estimated arrival time between 2:00 p.m. – 4:00 p.m.
Please let us know if there are any additional arrival instructions or parts location that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Serv
📧
Email:Re: EMSAR Service Request - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305 - WO-01351743
Completed Feb 19, 2026
From: jcommissiong@sonobello.com
To: supplychain@sonobello.com, abby.jinerson@emsar.com
Cc: atlantabuckhead@sonobello.com
Hi Abby,
That date and time should work.
Thank you,
Justin Commissiong |
Sono Bello - Atlanta
1150 Hammond Dr, Suite 500
Atlanta, GA 30328
Direct 678.392.3993|Fax 678.669.2133
It’s your life.
Live it Beautifully
Visit us on the web - www.sonobello.com <https://protect.checkpoint.com/v2/r01/___http://www.sonobe
📧
Email:Re: EMSAR Service Request - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305 - WO-01351743
Completed Feb 19, 2026
From: supplychain@sonobello.com
To: abby.jinerson@emsar.com, supplychain@sonobello.com
Cc: jcommissiong@sonobello.com, atlantabuckhead@sonobello.com
Hi Justin,
Please see email from vendor and confirm if the time will work for your center:
"We are showing parts are expected to be delivered on-site at this location today, 2/19 by the end of day.
We currently have our technician available to visit on Monday, 2/23 with estimated arrival time between 2:00 p.m. - 4:00 p.m. "
Thank you,
📧
Email: EMSAR Service Request - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305 - WO-01351743
Completed Feb 19, 2026
To: supplychain@sonobello.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305 - WO-01351743
Body:
Good morning,
I'm following up regarding scheduling our technician's visit for the repair service needed on the Zoll Medical - R Series Defibrillator at the below location.
Sono Bello - GA-Atlanta Buckland - 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305
We are showing p
📋
Outbound to +14257852384
Completed Feb 19, 2026
2/19/26 AJinerson - Called number on WO to schedule tech visit. No ring, went straight to message "you cannot leave voice message because mailbox not set up yet" then disconnected.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351743Location: GA-Atlanta BucklandAddress: 371 East Paces Ferry RD Suite # 450 Atlanta, GA 30305Device: Problem Description: Follow up to WO-01327564
Inspection #: 32009
Asset ID:
📅
WO-01351743 - Virtual Tech - Field Repair - Atlanta - GA-Atlanta Buckland
Feb 23, 2026 2:00pm – 4:00pm
Work Order: WO-01351743
Account: Sono Bello
Customer Case Number:
Location: GA-Atlanta Buckland
Address: 371 East Paces Ferry RD Suite # 450, Atlanta, GA 30305
Manufacturer:
Model #:
Serial #:
Contact Name: Supply Chain Sono Bello
Contact Phone: 4257852384
Contact Email: supplychain@sonobello.co
Timeline
📞
Case Linked Feb 13, 7:06 PM
Case Number:00568444
Subject:Follow up to WO-01327564
Status:Closed
⏳0.6 business days
📋
▶
3
Work Order Created Feb 16, 8:29 AM
Work Order Created → Parts Requested → Status: Awaiting Parts