Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351744 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Installation • PC

📍 North Louisiana Criminalistics — 1630 Tulane Ave, Shreveport LA, 71103

Feb 16, 2026 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 28, 2026
✗ SLA Missed (23 biz days late)
Active: 11 biz days
🕐 Clock stopped: Canceled (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 3, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 16, 2026 Canceled: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Mar 3 Assigned ▶ Running 11 11
Mar 3 → Mar 3 Entered ▶ Running 0 11
Coordinators 11.0d
✗ SLA Missed
Coordinators
11.0 days
Over SLA
Created: Feb 16, 2026 Due: Jan 28, 2026 Completed: Mar 3, 2026 (33 days late)
📅
11.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565590
6008353606 - waiting on prod to be built
Closed
Site Service Upgrade to OpenLab CDS Workstation 314372435; I&F; DLVD 08.01.2026 M8415AA D1515C070A OpenLab CDS
Priority
High
Origin
Web
Reason
New Case
Contact
Amy Patton
Owner
Leona Coonrod
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01351744 (current) Canceled
Installation
Created: Feb 16, 2026
Behind Schedule - Needs Attention
Canceled • 179 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/3/26 lcoonrod returning to Agilent. due to weather, Maria cannot complete. Please assign to Maria Davis ARP to site is 158 miles. Zone 4
⚠️ Problem Description
Site Service Upgrade to OpenLab CDS Workstation 314372435; I&F; DLVD 08.01.2026 M8415AA D1515C070A OpenLab CDS
📄 Description
Agilent - M8415AA - OpenLab CDS Workstation software Upgrade
📞 Call Description
Upgrade to OpenLab CDS Workstation INSTALL

Timeline

📞
Case Linked Feb 5, 8:55 AM
Case Number: 00565590
Subject: 6008353606 - waiting on prod to be built
Status: Closed
⚠️ 7.0 business days
📋
▶
3 Work Order Created Feb 16, 8:29 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 11.0 business days
🆕
Status: Entered by Leona Coonrod Mar 3, 8:43 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 15d 0h, 0m

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00565590
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 8:29 AM
Invoice #
N/A

Details