02/20/2026 DNakoff - No SO#, please proceed to bill to MWI
2/18/26 DPattn - Does this need an SO# ? Bill to MWI? Site being invoiced for the new vaporizer as their vaporizer sent to GAS did not meet the exchange requirements.
🔧Work Performed
Site being invoiced for the new vaporizer as their vaporizer sent to GAS did not meet the exchange requirements.
🔍Technician Findings
Delivered to site
⚠️Problem Description
replacement vaporizer invoice due to the damage of City of San Jose Animal Shelter's vaporizer received during exchange program.
📧
Email: Your Order Has Been Fulfilled.
Completed Feb 20, 2026
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01351745 has been fulfilled.
Please find the associated tracking number(s) below:
[]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
800-525-890
📧
Email: Your Order Has Been Fulfilled.
Completed Feb 16, 2026
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01351745 has been fulfilled.
Please find the associated tracking number(s) below:
[]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
800-525-890
Feb 16, 2026 8:52am
@Dylan Nakoff Please update WO for P-3025-ISO-V
Timeline
📞
Case Linked Feb 16, 8:40 AM
Case Number:00568566
Subject:WO Request - PO Needed
Status:Closed
📋
▶
3
Work Order Created Feb 16, 8:51 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090418
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🔩
▶
3
Parts Added Feb 16, 9:06 AM
Parts Added → Status: Reschedule → Technician Assigned
🔄
Status: Reschedule by Dylan Nakoff
From:Awaiting Parts, Reschedule
To:Reschedule, Assigned
Duration in Previous:14m, 0m
👷
Technician Assigned by Dylan Nakoff
Technician:Customer Part Sale
✔️
▶
2
Status: Completed Feb 16, 9:12 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Dylan Nakoff
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonFeb 18, 1:21 PM
From:Closed
To:Billing Review
Duration in Previous:2d 4h
⏳3.0 business days
🏁
Status: Closed by Dylan NakoffFeb 20, 2:18 PM
From:Billing Review
To:Closed
Duration in Previous:2d 0h
💵
▶
2
Expenses Added Feb 20, 2:39 PM
Expenses Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed
To:Ready to Bill
Duration in Previous:22m
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonMar 4, 1:46 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 23h
💰
Status: Invoiced by Diane PattonMar 4, 1:52 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🚨102.0 business days
🧾
Invoice Created Jul 28, 8:57 AM
Invoice Number:SM-255587
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)