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WO-01351746 ↗ ServiceMax

PLANNED PARENTHOOD OF NORTH COUNTRY • Inspection • PSM

📍 OGDENSBURG PLANNED PARENTHOOD — 419 FORD ST, OGDENSBURG NY, 13669

Feb 16, 2026 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (28 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Feb 19 → Apr 9, 2026
35 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 19 Assigned ▶ Running 3 3
Feb 19 → Apr 9 Scheduled ▶ Running 35 38
Apr 9 → Apr 9 Tech On Site ▶ Running 0 38
Coordinators 39.0d
Field Work 0.5d
✗ SLA Missed
Coordinators
39.0 days
Over SLA
Field Work
0.5 days
Created: Feb 16, 2026 Due: May 14, 2026 Completed: Apr 9, 2026 (35 days early)
📅
38.0 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
38.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568470
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service # of pieces: 35 https://www.ebiotrack.com/omnicor/inspection.php?iid=10562
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kayla McNulty
Owner
Erin Martin
Created
Feb 14, 2026
Work Orders from this Case (1)
WO-01351746 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Feb 16, 2026 • Closed: Apr 9, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 38.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
36.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/19 KSmith -- Scheduled for 4/9 with Kayla on WO-01350526. 8-10am

2/19 KSmith -- Followed up with Kayla to see if they had dates in mind for April yet.

2/17 KSmith -- Kayla wanted multiple sites scheduled same day. Advised we could not do that due to travel time and equipment counts.

2/16 KSmith -- Responded to Kayla's email to schedule, providing 4/9 as a scheduled date

🔧 Work Performed
Annual Equipment Electrical Safety Test Service
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service # of pieces: 35 https://www.ebiotrack.com/omnicor/inspection.php?iid=10562

Timeline

📞
Case Linked Feb 14, 7:39 AM
Case Number: 00568470
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Feb 16, 8:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 28m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 19, 9:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-09T13:00:00.000+0000
🚨 36.0 business days
🔧
Status: Tech On Site by Darek Kirkpatrick Apr 9, 8:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 21h
⏱️
2x Labor Added Apr 9, 9:15 AM
Type: Labor, Travel
Status: Open
Qty: 2.4166666666667, 131
⏱️
▶
2 Labor Added Apr 9, 10:28 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 1h 34m
⏱️
▶
2 2x Labor Added Apr 9, 1:02 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Darek Kirkpatrick
From: Completed
To: Closed
Duration in Previous: 2h 33m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 13, 11:35 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259059

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00568470
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Apr 9, 9:00 AM
Created
Feb 16, 8:55 AM
Invoice #
SM-259059

Work Details (5)

Name Type Status Qty Amount Date
WL-03179144 Labor Open 2.4166666666667 $90.00 Apr 9, 9:15 AM
WL-03179145 Travel Open 131 - Apr 9, 9:15 AM
WL-03179317 Labor Open 1.5833333333333 $782.00 Apr 9, 10:28 AM
WL-03179635 Labor Open 2.5 $0.00 Apr 9, 1:02 PM
WL-03179636 Travel Open 131 - Apr 9, 1:02 PM

Details