Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351747 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cohen Children's Medical Center — 26901 76th Ave, New Hyde Park NY, 11040

Feb 16, 2026 → Mar 11, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Mar 30, 2026

✓ SLA Met (13 biz days early)

Active: 16 biz days

Paused: 1 biz days

🕐 Clock stopped: Canceled (Mar 11, 2026)

▶ Clock Running

Status: Created

Feb 16 → Feb 16, 2026

0 business days (counted)

Running total: 0 of ? biz days used

⏸ Clock Paused

Status: Ready for Release

Feb 16 → Feb 17, 2026

1 business day (not counted)

16d

▶ Clock Running

Status: On Hold

Feb 17 → Mar 11, 2026

16 business days (counted)

Running total: 16 of ? biz days used

Created: Feb 16, 2026 Canceled: Mar 11, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 16 → Feb 16	Created	▶ Running	0	0
Feb 16 → Feb 17	Ready for Release	⏸ Paused	1	—
Feb 17 → Mar 11	On Hold	▶ Running	16	16

Holding 18.0d (excluded)

✓ SLA Met

Holding (excluded from total)
18.0 days

Created: Feb 16, 2026 Due: Mar 30, 2026 Completed: Mar 11, 2026 (19 days early)

📅

17.0 days Total Age

⏱️

17.0d in On Hold Longest Stage

🔄

3 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →

🎫

Case #00568574

follow up to WO-01265127

Closed

EPIQ 7C Ultrasound System - IP 69003627 - SN US516B0499

Priority

High

Origin

Email

Reason

New Case

Contact

Monique Jones

Owner

Erin Martin

Created

Feb 16, 2026

Work Orders from this Case (1)

WO-01351747 (current) Canceled

Preventive Maintenance

Created: Feb 16, 2026

On Track

Canceled • 179 days old

🚨

Primary Delay 17.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Release

1.0d

On Hold

17.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RArnold - Dup WO
02/16/2026 follow up to WO-01265127
-previous notes-
02/03/2026 RArnold -Sent Reminder Email
11/11/2025 RArnold - Customer confirmed 02/12 @ 3 pm. Dispatching to Andre.
11/11/2025 RArnold - Customer confirmed device is in the Pediatric OR. requested at 3pm. Offered 02/12
11/05/2025 RArnold- Called (516) 601-7223 for Monique Jones. Left a message. Sending email. 02/12 @ 9am Andre. 
mjones10@northwell.edu

⚠️ Problem Description

                        EPIQ 7C Ultrasound System - IP 69003627 - SN US516B0499                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📞

▶

2 Case Linked Feb 16, 8:57 AM

Case Linked → Work Order Created

📋

Work Order Created

Work Order: WO-01351747

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Rebecca Arnold Feb 16, 11:18 AM

From: Entered

To: Ready for Release

Duration in Previous: 2h 18m

⏸️

Status: On Hold by Rebecca Arnold Feb 17, 9:27 AM

From: Ready for Release

To: On Hold

Duration in Previous: 22h 9m

🚨 16.7 business days

🚫

Status: Canceled by Mandy Newman Mar 11, 6:39 AM

From: On Hold

To: Canceled

Duration in Previous: 21d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞

Case 00568574

Closed

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Feb 16, 9:00 AM

Invoice #

N/A