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WO-01351749 ↗ ServiceMax

PLANNED PARENTHOOD OF NORTH COUNTRY • Inspection • PSM

📍 CANTON PLANNED PARENTHOOD — 9 MINER STREET ROAD, CANTON NY, 13617

Feb 16, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (23 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Feb 19 → Apr 2, 2026
30 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 19 Assigned ▶ Running 3 3
Feb 19 → Apr 2 Scheduled ▶ Running 30 33
Apr 2 → Apr 2 Tech On Site ▶ Running 0 33
Coordinators 34.0d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Coordinators
34.0 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
33.0 days Total Age
⏱️
31.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568469
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 38 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10561
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kayla McNulty
Owner
Sherry Reich
Created
Feb 14, 2026
Work Orders from this Case (1)
WO-01351749 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Feb 16, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 31.0 days stuck in "Scheduled"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
31.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/7/26 DPatton - chatter confirming this WO has the correct smc

2/19 KSmith -- Scheduled for 4/2 with Kayla on WO-01350526. 8-10am

2/19 KSmith -- Followed up with Kayla to see if they had dates in mind for April yet.

2/17 KSmith -- Kayla wanted multiple sites scheduled same day. Advised we could not do that due to travel time and equipment counts.

2/16 KSmith -- Responded to Kayla's email to schedule, providing 4/2 as a scheduled date

🔧 Work Performed
Annual Equipment Electrical Safety Test Service
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 38 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10561

Timeline

📞
Case Linked Feb 14, 7:39 AM
Case Number: 00568469
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Feb 16, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 4:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 14m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 19, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-02T13:00:00.000+0000
🚨 31.0 business days
🔧
Status: Tech On Site by Darek Kirkpatrick Apr 2, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 22h
⏱️
2x Labor Added Apr 2, 9:41 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 133
⏱️
Labor Added Apr 2, 10:09 AM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Apr 2, 10:57 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 1h 59m
⏱️
2x Labor Added Apr 2, 1:44 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 133
🏁
Status: Closed by Darek Kirkpatrick Apr 2, 1:53 PM
From: Completed
To: Closed
Duration in Previous: 2h 53m
⏳ 4.0 business days
💵
Status: Billing Review by Diane Patton Apr 7, 9:12 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 19h
📄
▶
3 Status: Ready to Bill Apr 7, 10:53 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-258553

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00568469
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Apr 2, 9:00 AM
Created
Feb 16, 9:05 AM
Invoice #
SM-258553

Work Details (6)

Name Type Status Qty Amount Date
WL-03170215 Labor Open 2.5 $0.00 Apr 2, 9:41 AM
WL-03170216 Travel Open 133 - Apr 2, 9:41 AM
WL-03170257 Labor Open 1 $0.00 Apr 2, 10:09 AM
WL-03170350 Labor Open 0.75 $805.00 Apr 2, 10:57 AM
WL-03170682 Labor Open 2.75 $90.00 Apr 2, 1:44 PM
WL-03170683 Travel Open 133 - Apr 2, 1:44 PM

Details