Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351750 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Specialized Hospital Inpatient Hospital – New Brunswick Somerset Stre — 200 Somerset St, New Brunswick NJ, 08901

Feb 16, 2026 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (200 biz days early)
Active: 5 biz days
Paused: 14 biz days
🕐 Clock stopped: Tech Off Site (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Mar 6, 2026
14 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 13, 2026
2 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 16, 2026 Tech Off Site: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Mar 6 Ready for Release ⏸ Paused 14
Mar 6 → Mar 11 Scheduled ▶ Running 3 3
Mar 11 → Mar 13 Tech On Site ▶ Running 2 5
Holding 14.0d (excluded)
Coordinators 3.7d
Field Work 3.0d
✓ SLA Met
Holding (excluded from total)
14.0 days
Coordinators
3.7 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
19.0 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568577
follow up to WO-01350432
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Donna Matos
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351750 (current) Invoiced
FCO • Israel Martell
Created: Feb 16, 2026 • Closed: Mar 13, 2026
Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
14.0d
Scheduled
3.7d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 SRobinson- Created follow up WO as requested. (WO-01360805)

03/06/2026 RArnold -Dispatching to Israel for 03/11 for SN#H29680076DCA5

03/04/2026 RArnold - Working with POC to locate devices

02/19/2026 YEspino Recieved a call back from Donna and she advised they do have the device in question but advised that this device has already been serviced. she also advised that this device is located at 150 new providence rd Mountainside,NJ @ childrens specialized hospital Mountainside. She was able to give Case#124913018 WO-12154579 & she advised that the tech was Israel Martel. Will follow up with the planner to see what we should do next.


02/19/2026 YEspino Called 908-578-7909 to speak to Donna Matos to verify the EV300 Vent in question. Was able to speak to Donna and she took the SN & a call back number and she advised that she would call me back with a follow up.


02/16/2026 EMartin follow up to WO-01350432

-follow up notes-

02/09/2026 RArnold - Will dispatch when FSE goes back onsite.


02/06/2026 EMartin follow up to WO-01244788


-follow up notes-


"Needs continuation for remaining devices onsite."


Previous notes -


02/03/2026 RArnold - Dispatching to Israel for 02/05


01/16/2026 RArnold - Inbound call from Franko. He said I need to call Derrick Brown. 848-247-0335 derrick.brown@rwjbh.org




01/16/2026 RArnold - Called 973-883-5573 for Frank. Left a message to schdule Israel for next week. Sending email. 




12/30/2025 RArnold - This WO is now for SN#s below.


H29681452D6EB - Retired


H296812271A97 - New Brunswick


H296812412B71 - Retired


H296800519BAA - Toms River


H296812919B09 - New Brunswick


H2968145879B1 - New Brunswick


H29680183521C - New Brunswick


H29681436C41F - New Brunswick




12/05/2025 RArnold -Working with the Field Supervisors for a Resource


10/28/2025 RArnold -Working with the Field Supervisors for a Resource




10/13/2025 RArnold -Working with the Field Supervisors for a Resource




09/23/2025 RArnold -Working with the Field Supervisors for a Resource




04/24/2025 RArnold - Per Franko, he only has 4 devices at his location, the rest are either retired or at other locations.


Franko's devices


H296799729500


H296813000744


H296813313CA5


H353277457778




Retired Ventilators:


H29681452D6EB


H296812412B71




Not in our Biomed Inventory:


H29680076DCA5




Located in Childrens Specialized Hospital New Brunswick


H296812271A97


H296812919B09


H2968145879B1


H29680183521C


H29681436C41F

Located in Childrens Specialized Hospital Toms River


H296800519BAA






04/18/2025 RArnold - Inbound call from Frank. HE will be POC. Address confirmed. NO credentialing he will respond to the email once he has confirmed the devices. Asked that I update his phone number. 9083412069




04/18/2025 RArnold - Called 973-883-5573 for Frank Otero. Left a message. Sending email.


franko.otero@rwjbh.org

🔧 Work Performed
3/11/2026 - IM - Replaced OBM Module and Main board, device is still having same errors. Will need follow up work.
🔍 Technician Findings
Follow up work needed, please create follow up EWO for PWO-14673001.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
2 Case Linked Feb 16, 9:02 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351750
Type: FCO
Priority: PC
Status: Ready for Release by Megan Klose Feb 16, 10:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 11m
🚨 14.0 business days
👷
3 Technician Assigned Mar 6, 1:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-11T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 18d 3h
4.0 business days
🔧
Status: Tech On Site by Israel Martell Mar 11, 12:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
3.0 business days
⏱️
2x Labor Added Mar 13, 6:51 PM
Type: Labor
Status: Open
Qty: 7, 1.5
🚗
3 Status: Tech Off Site Mar 13, 7:35 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Israel Martell
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
3.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 18, 10:34 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 14h, 0m
4.0 business days
🧾
Invoice Created Mar 23, 10:07 AM
Invoice Number: SM-256790

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568577
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Mar 11, 8:00 AM
Created
Feb 16, 9:05 AM
Invoice #
SM-256790

Work Details (2)

Name Type Status Qty Amount Date
WL-03144196 Labor Open 7 $0.00 Mar 13, 6:51 PM
WL-03144197 Labor Open 1.5 $0.00 Mar 13, 6:51 PM

Details