Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351753 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Specialized Hospital Inpatient Hospital – New Brunswick Somerset Stre — 200 Somerset St, New Brunswick NJ, 08901

Feb 16, 2026 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 76 biz days
Paused: 50 biz days
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Mar 4, 2026
12 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
Mar 4 → Apr 7, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 24 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Apr 7 → Jun 1, 2026
38 business days (not counted)
52d
▶ Clock Running
Status: On Hold
Jun 1 → Aug 14, 2026
52 business days (counted)
Running total: 76 of ? biz days used
Created: Feb 16, 2026 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Mar 4 Ready for Release ⏸ Paused 12
Mar 4 → Apr 7 Scheduled ▶ Running 24 24
Apr 7 → Apr 7 Entered ▶ Running 0 24
Apr 7 → Jun 1 Ready for Release ⏸ Paused 38
Jun 1 → Aug 14 On Hold ▶ Running 52 76
Holding 50.7d (excluded)
Coordinators 24.5d
On Track
Holding (excluded from total)
50.7 days
Coordinators
24.5 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 (139 days left)
📅
126.0 days Total Age
⏱️
38.7d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568580
follow up to WO-01245022
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Donna Matos
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351753 (current) On Hold
FCO
Created: Feb 16, 2026
Behind Schedule - Needs Attention
On Hold • 179 days old
🚨
Primary Delay 38.7 days stuck in "Ready for Release"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
50.7d
Scheduled
24.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 RArnold - Per Fady, additional part needs to be confirmed. Wo will not be canceled yet

6/3/2026- FMessak- Don't cancel this WO

06/01/2026 RArnold - All devices complete don this case. This WO can be canceled

05/22/2026 mklose reached out to Rebecca to verify all devices completed and cancel wo

05/07/2026 mklose parts were removed from WO, devices completed. can cancel WO

04/14/2026 RArnold - Parts on WO. Asked deon to get with Israel on parts

04/07/2026 DMalloy - All devices completed. Removed from schedule. 


03/04/2026 RArnold= Dispatching to Israel for parts

02/16/2026 Rbailey - Rcvd call from 732.331.2793 spoke with Rich Wellington who advised that the below devices were showing at the below locations.

rich.wellington@rwjbh.org

H352688496C11 - Childrens Spec Hosp - 94 Stevens Rd Toms River, NJ 08755

H35327788053D - Children’s Specialized Hospital - 150 New Providence Road Mountainside, NJ 07092


02/16/2026 EMartin follow up to WO-01245022

-previous notes-

01/16/2026 YEspino Called 267-252-7260 to try and schedule next week for Davon. Was unable to speak to him so i left a message.


01/05/2025 Cever email was incorrect. replied to email Gogliuzza, Salvatore <salvatore.gogliuzza@gehealthcare.com>adding corrected email and offering dates for Jan 14th

01/02/2026 YEspino Called 856-582-2816 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Saul and he asked for an email to be sent out to him. Email: saulvatore.gogliudza@gehealthcare.com Phone:267-252-7260


12/30/2025 RArnold - This Wo is now for SN#s below that still need to be located within the Childrens Specialized Hospital system.

H352688496C11

H35327788053D


12/16/2025 YEspino Called 856-582-2816 to verify the devices in question. Asked to be transferred over to the biomed dept, Was transferred over to the Washington location, Was unable to speak to anybody so i left a message.


12/08/2025 Cever the address is for a rental site may need updated as these are most likely at jefferson health 435 Hurffville NJ sent email to sam.varghese@ge.com and gary.troendle@ge.com in Biomed asking to confirm inventory


11/19/2025 YEspino Called 856-582-2500 to speak to Charles Elison to verify the devices in question. not a good contact this number is for "Jefferson health in new jersey".


11/19/2025 YEspino Called 888-244-5373 to verify the 8 EV300 Vents in question. Asked to be transferred over to the Biomed dept but was told none is avaliable so i asked for Respt. Was sent back and forth and kept getting told to ask to be transferred over to the Respt supervisor. Was unable to speak to Donna so i left her a message.


10/13/2025 MHamersley - rec'd email from Melissa stating, "I am just getting back from vacation, but I don't believe these are EV300 for my location. I don't work at Children's specialized hospital in Palmyra NJ"; Melissa Brancolassi, Supervisor, Cardio Respiratory Care at Jefferson Health, 435 Hurffville Cross-Keys RD, Turnersville NJ; need to research for better contact


09/18/2025 RFosbury - emailed Melissa.Brancolassi@jefferson.edu confirming inventory.

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
2 Case Linked Feb 16, 9:08 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351753
Type: FCO
Priority: PC
Status: Ready for Release by Megan Klose Feb 16, 10:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 6m
🚨 12.0 business days
👷
3 Technician Assigned Mar 4, 3:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-14T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 16d 4h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 13, 4:25 PM
Scheduled For: 2026-03-21T12:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 20, 3:11 PM
Scheduled For: 2026-04-04T12:00:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Deon Malloy Apr 7, 2:40 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 33d 22h, 0m
🚨 39.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jun 1, 12:21 PM
From: Ready for Release
To: On Hold
Duration in Previous: 54d 21h

Bottlenecks

Scheduled
Duration: 24.5 business days (threshold: 2.0 business days)
Exceeded by 22.5 business days

🔗 Related Artifacts

📞
Case 00568580
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 9:10 AM
Invoice #
N/A

Details