2/20/26 RBerry- Updated delay code. Also, parts are not shipping for this WO.
02/19/2026 LHill-rec'd email from Iris-2/24 between 2:30-3:30 PM works for me.
I will be the onsite contact. No special access requirements.
Parts have not arrived yet. I will let you know when they do.
See logged email.
02/19/2026 LHill-sent email to Iris-We currently have availability on 02/24/2026 with an arrival window between 2:30 PM. 3:30 PM.
See logged call.
02/19/2026 LHill-clicked on EBT link to see if contact email was in there. I found iris.alexander@oakstreethealth.com
I will try this one. It looks different than the one that Kaitlyn sent to.
02/19/2026 LHill-Called 469-668-2500 for Iris Alexander. Left message trying to schedule tech visit.
02/19/2026 LHill-I noticed the email Kaitlyn sent on 02/17 bounced. I found 469-668-2500 on a different WO.
2/17 KKelch sent Iris an email for scheduling
🔧Work Performed
- investigated reported issue: thermometer not reading
- confirmed reported issue
- tested temp sensor with known working thermometer of same make and model nearby
- confirmed temp sensor working properly
- hard power cycled thermometer
- factory reset thermometer.
- restored functionality to thermometer.
- contacted manufacturer support to confirm proper working condition.
- support confirmed they could see it online.
- equipment restored and returned to service
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Assist with troubleshooting Dickson/Fridge temp not reading and test light in fridge (Switch).
Oak Street Work Order #144305 https://www.ebiotrack.com/workorder.php?wo=71704
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - West Bellfort (Email to schedule service)
Completed Feb 20, 2026
From: iris.alexander@oakstreethealth.com
To: laura.hill@emsar.com
Cc: kaitlyn.kelch@emsar.com, rhea.berry@emsar.com
Hi Laura,2/24 between 2:30-3:30 PM works for me.I will be the onsite contact. No special access requirements.Parts have not arrived yet. I will let you know when they do.ThanksOn Thu, Feb 19, 2026 at 12:37 PM Laura Hill <laura.hill@emsar.com> wrote:**** External Email - Use Caution ****Hi iris alexadner,I hope you’re doing well. I’m reaching out to schedule a service appointm
📧
Email: EMSAR Request for service at Oak Street Health - West Bellfort (Email to schedule service)
Completed Feb 19, 2026
To: iris.alexander@oakstreethealth.com
CC: kaitlyn.kelch@emsar.com; rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - West Bellfort (Email to schedule service)
Body:
Hi iris alexadner,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your fridge.
Here’s the location information we have on file:
Location:
Oak Street Health - West Bellfort
11251 Fondren Road
Houston, TX 77
📋
Outbound to +14696682500
Completed Feb 19, 2026
02/19/2026 LHill-Called 469-668-2500 for Iris Alexander. Left message trying to schedule tech visit.
📧
Email: Scheduling for WO-01351754
Completed Feb 17, 2026
To: iris.alexadner@oakstreethhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01351754
Body:
Good morning Iris,
I am reaching out from EMSAR to schedule the repair needed for your fridge. Our technician, Arturo, can be there on 2/24 between 2:30 and 3:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer:
📅
WO-01351754 - Virtual Tech - Field Repair - Houston - Oak Street Health - West Bellfort
Feb 24, 2026 3:30pm – 5:30pm
Work Order: WO-01351754
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - West Bellfort
Address: 11251 Fondren Road, Houston, TX 77096
Manufacturer:
Model #:
Serial #:
Contact Name: iris alexadner
Contact Phone:
Contact Email: iris.alexadner@oakstreethhealth.com
Due
Timeline
📞
Case Linked Feb 12, 11:02 AM
Case Number:00567840
Subject:Oak Street Health - 24 Hour - 144305: New Work Order Assigned
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 16, 9:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Status: Assigned Feb 16, 9:25 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h8Y00000JTAMGQA5, Arturo Diaz
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 8:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-02-24T20:30:00.000+0000
⏳3.0 business days
⏱️
3x Labor Added Feb 24, 11:21 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 10
🔧
Status: Tech On Site by Arturo DiazFeb 24, 11:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 3h
⏱️
2x Labor Added Feb 24, 2:22 PM
Type:Labor
Status:Open
Qty:1.5, 0.5
🚗
▶
3
Status: Tech Off Site Feb 24, 6:29 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site
To:Completed
Duration in Previous:2m
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:1m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonFeb 26, 3:58 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
⏳2.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 21h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)