Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (174 biz days early)
🕐 Clock stopped: Tech Off Site (Apr 20, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Mar 11, 2026
17 business days (counted)
Running total: 17 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Mar 11 → Apr 7, 2026
19 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 36 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Apr 7 → Apr 20, 2026
9 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 16, 2026
Tech Off Site: Apr 20, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 16 → Feb 16
Created
▶ Running
0
0
Feb 16 → Mar 11
Ready for Scheduling
▶ Running
17
17
Mar 11 → Apr 7
Scheduled
▶ Running
19
36
Apr 7 → Apr 7
Entered
▶ Running
0
36
Apr 7 → Apr 20
Ready for Release
⏸ Paused
9
—
Apr 20 → Apr 20
Scheduled
▶ Running
0
36
Apr 20 → Apr 20
Tech On Site
▶ Running
0
36
Holding (excluded from total)
Coordinators Over SLA
Created: Feb 16, 2026
Due: Dec 31, 2026
Completed: Apr 20, 2026 (255 days early)
⏱️
20.0d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
36.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00568584
follow up to WO-01350498
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🚨
Primary Delay
20.0 days stuck in "Scheduled"
⏱️
Total Delay
36.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
17.0d
/ 1.0d SLA
Scheduled
20.0d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
Tech Off Site
0.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
04/14/2026 RArnold -Parts on WO. Asked Deon to work with Israel on returning parts
04/07/2026 DMalloy - 2 devices remaining
03/11/2026 RArnold - Dispatching to Israel for parts
02/16/2026 EMartin follow up to WO-01350498
-previous notes-
02/09/2026 - SRobinson- Created follow up WO as requested. (Old WO-01338370) -Follow up notes - Needs continuation for IP onsite. Please create follow up EWO for PWO-14451234.
-Previous notes -
02/03/2026 RArnold - Dispatching to Israel for SN#H29680076DCA5 located at Mountainside that needs repair.
01/22/2026 YEspino Called 908-578-7909 to speak to Donna Matos to verify the EV300 Vents in question. Was able to speak to Donna and she asked for an email since she stated the device at this site have already been worked on. Email:dmatos@childrens-specialized.org
01/22/2026 YEspino Called 973-883-5573 to speak to Franko Otero to verify the EV300 Vents in question. Was able to speak to Frank and he advised that this is his personal number and he would like to be removed because he does not work for the site. Not a good contact, DO NOT CONTACT Again.
01/19/2026 EMartin follow up to WO-01337249
-follow up notes-
"Needs follow up work, please create follow up EWO for PWO-14319170."
🔧
Work Performed
WO documentation.
🔍
Technician Findings
WO documentation.
⚠️
Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
FCO86600081
📋
0-0-0
Completed
Apr 29, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 81 EV300
CSR – signed and uploaded to ServiceMax - YES
📅
WO-01351756 - FCO - DD: 12/31/2026 - - Trilogy EV300 Vent - Mountainside - Children’s Specialized Hospital
Apr 20, 2026 8:00am – 5:00pm
Work Order: WO-01351756
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14493667
Location: Children’s Specialized Hospital
Address: 150 New Providence Road, Mountainside, NJ 07092
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H29680076DCA5
Contact Name: Donna
Timeline
📞
📋
Work Order:
WO-01351756
Type:
FCO
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1h 6m
📅
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
22d 21h
👷
Technician:
Israel Martell
📅
Scheduled For:
2026-04-04T12:00:00.000+0000
🆕
From:
Scheduled, Entered
To:
Entered, Ready for Release
Duration in Previous:
27d 5h, 0m
👷
📅
Scheduled For:
2026-04-20T04:00:00.000+0000, 2026-04-20T00:00:00.000+0000
🗓️
From:
Ready for Release
To:
Scheduled
Duration in Previous:
12d 21h
📅
Scheduled For:
2026-04-20T12:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
19m
⏱️
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
52m
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
1m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
2d 21h, 0m
🧾
Invoice Number:
SM-259916
Bottlenecks
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
ℹ️ Work Order Details
Technician
Israel Martell
Scheduled
Apr 20, 8:00 AM
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03192877
Labor
Open
0.5
$0.00
Apr 20, 1:24 PM