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WO-01351757 ↗ ServiceMax

Optima Dermatology • Repair • P7

📍 Optima Dermatology — 8183 Golden Link Blvd, Macedonia, OH, 44067

Feb 16, 2026 → Feb 22, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (2 biz days early)
Active: 4 biz days
Paused: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 17, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 4 of 7 biz days used
Created: Feb 16, 2026 Completed: Feb 23, 2026
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 7
Feb 16 → Feb 16 L2 Screening ▶ Running 0 0 / 7
Feb 16 → Feb 17 Awaiting Parts ⏸ Paused 1 —
Feb 17 → Feb 17 Reschedule ▶ Running 0 0 / 7
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 7
Feb 17 → Feb 23 Scheduled ▶ Running 4 4 / 7
Material Management 1.0d
Coordinators 0.2d
Field Work 3.2d
Billing 0.0d
✓ SLA Met
Material Management
1.0 days
Coordinators
0.2 days
Field Work
3.2 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 25, 2026 Completed: Feb 23, 2026 (2 days early)
📅
4.0 days Total Age
⏱️
3.2d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565883
follow up to WO-01349149
Closed
Q-00032563 follow up to WO-01349149 Component AIM HI LED (Series) 7030272 Follow-Up Notes Parts required: Fuse x2 Part# 4000118
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Nicholas Garcia
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01351757 (current) Invoiced
Repair • Dustin Antolin
Created: Feb 16, 2026 • Closed: Feb 22, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 3.2 days stuck in "Completed"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Completed
3.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 lcoonrod

follow up in case 00573472


2/17/2026 CRamen spoke to Nicholas and scheduled for Friday 2/20/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Fuse replaced. Fuse blown immediately after power restored. Power supply worn.
🔍 Technician Findings
Received fused from customer.
⚠️ Problem Description
Q-00032563 follow up to WO-01349149 Component AIM HI LED (Series) 7030272 Follow-Up Notes Parts required: Fuse x2 Part# 4000118
📄 Description
Burton Medical AIM HI LED (Series) Exam and Procedure LED Light (ALED070, ALED100, ALED100SC)

Timeline

📞
Case Linked Feb 5, 4:18 PM
Case Number: 00565883
Subject: follow up to WO-01349149
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Feb 16, 9:22 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 16, 9:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
⏳ 1.0 business days
🔩
▶
2 2x Parts Added Feb 17, 4:16 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 6h
👷
▶
3 Status: Assigned Feb 17, 6:01 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h6e00000IIBOvAAP, Dustin Antolin
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T13:00:00.000+0000, 2026-02-20T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 6:06 PM
Scheduled For: 2026-02-20T13:30:00.000+0000
⏳ 3.7 business days
🚗
▶
2 Travel Added Feb 22, 7:08 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
⚠️
Status: Incomplete by Dustin Antolin Feb 22, 7:21 PM
From: Completed, Scheduled, Incomplete
To: Incomplete, Completed, Closed
Duration in Previous: 5d 1h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 12:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Mar 2, 4:26 PM
Invoice Number: SM-254892

Bottlenecks

Completed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00565883
Closed
📦
Parts Order 00090421
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Feb 20, 8:30 AM
Created
Feb 16, 9:22 AM
Invoice #
SM-254892

Work Details (5)

Name Type Status Qty Amount Date
WL-03108977 Parts Open 2 $27.30 Feb 17, 4:16 PM
WL-03108978 Expenses Open 1 $27.92 Feb 17, 4:16 PM
WL-03115641 Travel Open 25 $18.13 Feb 22, 7:08 PM
WL-03115647 Labor Open 0.5 $65.00 Feb 22, 7:13 PM
WL-03115648 Labor Open 1 $149.00 Feb 22, 7:13 PM

Details