Primary Delay41.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay45.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
04/20/2026 LHill-sent email to Constance-Okay we will go ahead and schedule 94018. Tech arrival will be between 8-10.
4/20/2026 LHill-rec'd email from Constance-Yes, we could if that location is open. I will have to actually wait until tomorrow to see if 94019 will be open. Also, Tutwiler PFW is 94018 not 94017. What time will Mr. Holmes arrives?
04/20/2026 LHill-sent email to Constance-What about Wednesday, 04/22. Tech name is Henry Holmes. And also, I have been emailing you about another location as well. Could he do both of these the same day?
04/20/2026 LHill-rec'd email from Constance-What day will the tech be available? Also, I will need the tech name to notify DOC.
04/20/2026 LHill-sent email to Constance-Just checking in on this one to see if you have rec'd a response from your supervisor. We have a tech that will be in your area this week so just let me know so we can work on getting this scheduled.
04/17/2026 LHill-rec'd email from Constance-I am the point of contact. I’m waiting on response from my Supervisor. I will follow up.
04/17/2026 LHill-sent email to Constance Talley to confirm POC.
04/16/2026 LHill-sent email to Constance Talley to confirm POC.
04/15/2026 LHill-sent email to Constance Talley at constance.talley@yescarecorp.com to schedule tech visit.
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
35 pcs
https://www.ebiotrack.com/inspection.php?iid=33074
📧
Email:Re: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Completed Apr 20, 2026
From: Constance.Talley@yescarecorp.com
To: laura.hill@emsar.com
Cc: rhea.berry@emsar.com
Yes, we could if that location is open. I will have to actually wait until tomorrow to see if 94019 will be open. Also, Tutwiler PFW is 94018 not 94017. What time will Mr. Holmes arrives?
Constance Talley, HSAHealth Services AdministratorTutwiler Prison for WomenBirmingham Work Release Phone: 334-567-4369 ext. 400 334-514-3102 Direct lineE-Mail: Constance.Talley@
📧
Email: Re: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Completed Apr 17, 2026
To: constance.talley@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Body:
Constance,
Just following up on this email. If you are not the POC for this location please advise whom I need to contact.
Thanks,
Laura Hill
Support Resource Planner-ASC
Office: 931-492-9697
laura.hill@emsar.com
www.emsar.com
The information in this e-mail is confidential and may be legally privileged; it i
📧
Email: Re: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Completed Apr 16, 2026
To: constance.talley@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Body:
Constance,
Just following up on this email. If you are not the POC for this location please advise whom I need to contact.
Thanks,
Laura Hill
Support Resource Planner-ASC
Office: 931-492-9697
laura.hill@emsar.com
www.emsar.com
The information in this e-mail is confidential and may be legally privileged; it i
📧
Email: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Completed Apr 15, 2026
To: constance.talley@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Body:
Hi Constance Talley,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for YesCare.
We have a service request open for our annual inspection of the biomed equipment due at the end of April, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a p