Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351761 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 FMS-VA-600 VA NY Harbor — 423 E 23rd St, New York NY, 10010

Feb 16, 2026 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (5 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
2d
▶ Clock Running
Status: Created
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Mar 6, 2026
12 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 16, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 18 Created ▶ Running 2 2
Feb 18 → Mar 6 Ready for Scheduling ▶ Running 12 14
Mar 6 → Mar 6 Assigned ▶ Running 0 14
Dispatch 2.0d
Coordinators 13.0d
Billing 2.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
13.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 16, 2026 Due: Feb 28, 2026 Completed: Mar 6, 2026 (5 days late)
📅
14.0 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568591
follow up to WO-01265185
Closed
Transducer, X8-2t - IP 97277395 - SN F04KMD
Priority
High
Origin
Email
Reason
New Case
Contact
Sammie Oh
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351761 (current) Invoiced
Preventive Maintenance • Fady Messak
Created: Feb 16, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 RArnold - Philips FSE completed PM. Closing Wo with planner labor

02/25/2026 RArnold -Sammie said that she doe snot have these devices. Replied to email with biomed radiology tech and biomed engineer included by Diana Virland for and update on locating this device.

02/17/2026 RArnold - Called 646-226-7185 for Sammie. No VM set up. Sending Email to reschedule Vivian for 02/25


02/16/2026 EMartin follow up to WO-01265185

-previous notes-

02/12/2026 RArnold - Per Vivian, device could not be located. Updated to 02/13 per his request


02/02/2026 RArnold - Sent Reminder Email


12/09/2025 RArnold - Sammie confirmed 02/11 for Vivian


12/08/2025 RArnold -emailed again for update on scheduling


11/21/2025 RArnold -emailed again for update on scheduling.


11/18/2025 RArnold -Sent Email for update on scheduling


11/11/2025 RArnold - Emailed for update on scheduling.


11/04/2025 RArnold- Emailed Sammy to schedule Vivian for 02/11.


sammie.oh@va.gov

🔧 Work Performed
Planner labor
⚠️ Problem Description
Transducer, X8-2t - IP 97277395 - SN F04KMD
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
▶
2 Case Linked Feb 16, 9:30 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351761
Type: Preventive Maintenance
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Feb 18, 10:20 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 0h
🚨 13.0 business days
👷
▶
4 Technician Assigned Mar 6, 10:02 AM
Technician Assigned → Status: Assigned → Status: Completed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15d 23h
✔️
Status: Completed by Rebecca Arnold
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 34m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00568591
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 16, 9:32 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03133165 Labor Open 0.016666666666667 $38.00 Mar 6, 10:04 AM

Details