Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351762 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - West Jackson — 4890 Hwy 18 W, Jackson MS, 39204

Feb 16, 2026 → Apr 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (26 biz days late)
Active: 36 biz days
🕐 Clock stopped: Tech Off Site (Apr 7, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Apr 2, 2026
33 business days (counted)
Running total: 33 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 7, 2026
3 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 16, 2026 Tech Off Site: Apr 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Apr 2 Ready for Scheduling ▶ Running 33 33
Apr 2 → Apr 7 Scheduled ▶ Running 3 36
Apr 7 → Apr 7 Tech On Site ▶ Running 0 36
Coordinators 36.6d
Field Work 1.2d
✗ SLA Missed
Coordinators
36.6 days
Over SLA
Field Work
1.2 days
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 7, 2026 (23 days early)
📅
36.0 days Total Age
⏱️
33.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568515
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pvs https://www.ebiotrack.com/inspection.php?iid=33072
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anisha Henderson
Owner
Jessica Sells
Created
Feb 15, 2026
Work Orders from this Case (1)
WO-01351762 (current) Invoiced
Inspection • Jason Cunningham
Created: Feb 16, 2026 • Closed: Apr 7, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
33.0d / 1.0d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2/26 AJinerson - Call logged on WO-01351762. Called POC Anisha to schedule services. Anisha said that they do not have a repair (WO-01363338) they were just calling to schedule their annual inspection/calibration service. 

Confirmed scheduling for Tuesday, 4/7 with arrival between 8am-10am. 

POC onsite: Anisha


4-2 DSR Customer called for scheduling of Annual inspection.

🔧 Work Performed
4/7 Jason - Inspection Complete - Performed inspection on 39 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pvs https://www.ebiotrack.com/inspection.php?iid=33072

Timeline

📞
Case Linked Feb 15, 6:00 AM
Case Number: 00568515
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Feb 16, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 33.0 business days
👷
▶
3 Technician Assigned Apr 2, 2:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-07T13:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 45d 4h
💵
2x Expenses Added Apr 2, 4:01 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Apr 7, 9:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 18h
🚗
Status: Tech Off Site by Jason Cunningham Apr 7, 11:56 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 45m
⏱️
▶
2 4x Labor Added Apr 7, 6:27 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 6h 32m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 8, 4:56 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 28m, 0m
⏳ 2.9 business days
🧾
Invoice Created Apr 12, 6:43 PM
Invoice Number: SM-258759

Bottlenecks

Ready for Scheduling
Duration: 33.0 business days (threshold: 1.0 business days)
Exceeded by 32.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00568515
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Apr 7, 9:00 AM
Created
Feb 16, 9:34 AM
Invoice #
SM-258759

Work Details (6)

Name Type Status Qty Amount Date
WL-03171091 Expenses Open 1 $0.00 Apr 2, 4:01 PM
WL-03171092 Expenses Open 1 $0.00 Apr 2, 4:01 PM
WL-03176666 Labor Open 0.25 $0.00 Apr 7, 6:27 PM
WL-03176667 Labor Open 2.75 $1,292.00 Apr 7, 6:27 PM
WL-03176668 Expenses Open 1 $0.00 Apr 7, 6:27 PM
WL-03176669 Expenses Open 1 $0.00 Apr 7, 6:27 PM

Details