Primary Delay41.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay45.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
04/21/2026 LHill-sent email to Constance-Thank you. We will have a tech onsite at 94019 tomorrow (4/22) after he is done at 94017.
Do you know who the contact is at 94016?
See logged email.
4/21/2026 LHill-rec'd email from Constance-Yes, 94019 will be open tomorrow. Also, I received an email concerning Elmore 94016 and that is not my site.
See logged email.
4/21/2026 LHill-sent email to Constance-Have you been able to confirm if 94019 will be open tomorrow?
04/20/2026 LHill-sent email to Constance Talley-Just checking in on this one to see if you have rec'd a response from your supervisor. We have a tech that will be in your area this week so just let me know so we can work on getting this scheduled.
04/17/2026 LHill-rec'd email from Constance Talley-
I am the point of contact. I will follow up once I receive a response from my manager.
04/17/2026 LHill-sent email to Constance Talley to confirm POC.
04/16/2026 LHill-sent email to Constance Talley to confirm POC.
04/15/2026 LHill-sent email to Constance Talley at constance.talley@yescarecorp.com to schedule tech visit.
🔧Work Performed
Preformed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
12 pcs
https://www.ebiotrack.com/inspection.php?iid=33075
📧
Email:Re: EMSAR Request for service at Yescare -Tutwiler PFW 94017
Completed Apr 21, 2026
From: laura.hill@emsar.com
To: Constance.Talley@yescarecorp.com
Cc: rhea.berry@emsar.com
Thank you. We will have a tech onsite at 94019 tomorrow (4/22) after he is done at 94017.
Do you know who the contact is at 94016?
Thanks, Laura HillSupport Resource Planner-ASCOffice: 931-492-9697laura.hill@emsar.comwww.emsar.com The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in erro
📧
Email: Re: EMSAR Request for service at Yescare -Tutwiler Intake 94019
Completed Apr 17, 2026
To: constance.talley@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Yescare -Tutwiler Intake 94019
Body:
Good afternoon,
Following up on this email. Please see email below. If you are not the POC please let me know whom I should contact.
Thanks,
Laura Hill
Support Resource Planner-ASC
Office: 931-492-9697
laura.hill@emsar.com
www.emsar.com
The information in this e-mail is confidential and may be legally
📧
Email: Re: EMSAR Request for service at Yescare -Tutwiler Intake 94019
Completed Apr 16, 2026
To: constance.talley@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Yescare -Tutwiler Intake 94019
Body:
Good afternoon,
Following up on this email. Please see email below. If you are not the POC please let me know whom I should contact.
Thanks,
Laura Hill
Support Resource Planner-ASC
Office: 931-492-9697
laura.hill@emsar.com
www.emsar.com
The information in this e-mail is confidential and may be legally
📧
Email: EMSAR Request for service at Yescare -Tutwiler Intake 94019
Completed Apr 15, 2026
To: constance.talley@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Yescare -Tutwiler Intake 94019
Body:
Hi Constance Talley,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for YesCare.
We have a service request open for our annual inspection of the biomed equipment due April, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular da