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← WO Overview

WO-01351764 ↗ ServiceMax

COTTAGE HOSE AMBULANCE CORP • Preventive Maintenance • PSM

📍 COTTAGE HOSE AMBULANCE CORP.INC. - Service — 2 GREENFIELD ROAD, Carbondale PA, 18407

Feb 16, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 19 Ready for Scheduling ▶ Running 3 3
Feb 19 → Feb 27 Assigned ▶ Running 6 9
Coordinators 9.1d
Billing 0.5d
✗ SLA Missed
Coordinators
9.1 days
Over SLA
Billing
0.5 days
Created: Feb 16, 2026 Due: Mar 31, 2026 Completed: Feb 27, 2026 (32 days early)
📅
8.6 days Total Age
⏱️
6.1d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00567545
EMS: L2 Review
Closed
Q-00032507 6390 – 2018012400044 (Not in listed assets under SMC) 6506 - 180539900 (Not in listed assets under SMC)
Priority
Critical
Origin
Email
Reason
New Case
Contact
Tony Balinas
Owner
Sherry Reich
Created
Feb 11, 2026
Work Orders from this Case (2)
WO-01351764 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Feb 16, 2026 • Closed: Feb 27, 2026
WO-01351765 Invoiced
Preventive Maintenance • Chris Galasso
Created: Feb 16, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 6.1 days stuck in "Assigned"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
6.1d / 0.5d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PERFORMED PM SERVICE INCLUDING INSPECTION, CLEANING AND LUBRICATION; ALL TESTS PASS
🔍 Technician Findings
OPERATIONAL; NO DAMAGE
⚠️ Problem Description
Q-00032507 6390 – 2018012400044 (Not in listed assets under SMC)
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Feb 11, 2:26 PM
Case Number: 00567545
Subject: EMS: L2 Review
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 16, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 19, 3:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
⚠️ 6.0 business days
✔️
Status: Completed by Chris Galasso Feb 27, 12:01 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 2, 4:45 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 16h
⏱️
▶
2 Labor Added Mar 2, 8:57 PM
Labor Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 12m
📄
▶
2 Status: Ready to Bill Mar 3, 9:05 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 47.0 business days
🧾
Invoice Created May 6, 8:29 PM
Invoice Number: SM-255419

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 6.1 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00567545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
N/A
Created
Feb 16, 9:41 AM
Invoice #
SM-255419

Work Details (1)

Name Type Status Qty Amount Date
WL-03127155 Labor Open 1 $246.00 Mar 2, 8:57 PM

Details