Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351766 ↗ ServiceMax

YesCare • Inspection • PSM

📍 STATON CORRECTIONAL FACILITY — 2690 Marion Spillway Road, Elmore AL, 36025

Feb 16, 2026 → Apr 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (37 biz days late)
Active: 47 biz days
🕐 Clock stopped: Tech Off Site (Apr 22, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Apr 14, 2026
41 business days (counted)
Running total: 41 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Apr 14 → Apr 21, 2026
5 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Feb 16, 2026 Tech Off Site: Apr 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Apr 14 Ready for Scheduling ▶ Running 41 41
Apr 14 → Apr 21 Assigned ▶ Running 5 46
Apr 21 → Apr 22 Scheduled ▶ Running 1 47
Apr 22 → Apr 22 Tech On Site ▶ Running 0 47
Coordinators 48.4d
Field Work 0.5d
✗ SLA Missed
Coordinators
48.4 days
Over SLA
Field Work
0.5 days
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 22, 2026 (8 days early)
📅
47.0 days Total Age
⏱️
41.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568516
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 22 pcs https://www.ebiotrack.com/inspection.php?iid=33073
Priority
Standard
Origin
Email
Reason
New Case
Contact
Darryl Ellis
Owner
Jessica Sells
Created
Feb 15, 2026
Work Orders from this Case (1)
WO-01351766 (current) Invoiced
Inspection • Henry Holmes
Created: Feb 16, 2026 • Closed: Apr 22, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


04/21/2026 LHill-Called 334-324-5823. spoke with Cheryl Peterson and she advised that he can come tomorrow between 1-3.


04/21/2026 LHill-sent email to Cheryl Peterson-We have a tech in your area this week. Could he come onsite tomorrow 04/22 between 1-3?


04/21/2026 LHill-rec'd email from Cheryl Peterson-Yes, ma'am. You can reach me at 334-324-5823.


04/20/2026 LHill-sent email to Cheryl Peterson-Are you the point of contact for this location?

We have a technician in your area this week and are hoping to get a visit scheduled as soon as possible. Please let me know if we are able to get this scheduled.


04/17/2026 LHill-sent email to Cheryl Peterson-Are you the POC for this location? We are looking to get a tech scheduled ASAP.


04/16/2026 LHill-sent followup email to Cheryl Peterson to confirm POC.


04/15/2026 LHill-rec'd email from Darryl Ellis-I am no longer the site manager at Staton. I have copied Cheryl Peterson, DON who is the current manager. Thanks.


04/15/2026 LHill-sent email to Darryl Ellis at darryl.ellis@yescarecorp.com trying to schedule tech visit.

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 22 pcs https://www.ebiotrack.com/inspection.php?iid=33073

Timeline

📞
Case Linked Feb 15, 6:00 AM
Case Number: 00568516
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Feb 16, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 41.0 business days
👷
▶
2 Technician Assigned Apr 14, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57d 1h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Apr 21, 4:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-22T18:30:00.000+0000
🔧
Status: Tech On Site by Henry Holmes Apr 22, 3:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 41m
🚗
Status: Tech Off Site by Henry Holmes Apr 22, 5:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 43m
⏱️
▶
2 5x Labor Added Apr 22, 7:39 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2h 17m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 23, 4:10 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 30m
⏳ 2.0 business days
🧾
Invoice Created Apr 26, 9:51 PM
Invoice Number: SM-259975

Bottlenecks

Ready for Scheduling
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00568516
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Apr 22, 2:30 PM
Created
Feb 16, 9:44 AM
Invoice #
SM-259975

Work Details (5)

Name Type Status Qty Amount Date
WL-03196917 Labor Open 0.25 $0.00 Apr 22, 7:39 PM
WL-03196918 Labor Open 2 $1,370.00 Apr 22, 7:39 PM
WL-03196919 Labor Open 0.75 $0.00 Apr 22, 7:39 PM
WL-03196920 Travel Open 13 - Apr 22, 7:39 PM
WL-03196921 Travel Open 29 - Apr 22, 7:39 PM

Details