Email:Re: EMSAR Request for service at Cigna Onsite Health- Mohawk Sunnyvale
Completed Mar 19, 2026
From: kaitlyn.kelch@emsar.com
To: Paula.Salazar@evernorth.com
Hi Veronica,
Unfortunately, we need to reschedule this service on our end. Would 3/25 with arrival between 12:30 and 2:30 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in e
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Email:RE: EMSAR Request for service at Cigna Onsite Health- Mohawk Sunnyvale
Email: EMSAR Request for service at Cigna Onsite Health- Mohawk Sunnyvale
Completed Feb 23, 2026
To: celina.contreras@evernorth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Cigna Onsite Health- Mohawk Sunnyvale
Body:
Hi Paula Salazar,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Cigna Onsite Health- Mohawk Sunnyvale. This inspection is due in April, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 4/17 with
Work Order: WO-01351768
Account: The Cigna Group
Customer Case Number:
Location: Cigna Onsite Health- Mohawk Sunnyvale
Address: 199 Planters Road, Sunnyvale, TX 75182
Manufacturer:
Model #:
Serial #:
Contact Name: Paula Salazar
Contact Phone:
Contact Email: paula.salazar@evernorth.com
Due Date
Timeline
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Case Linked Feb 16, 6:00 AM
Case Number:00568538
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
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▶
2
Work Order Created Feb 16, 9:47 AM
Work Order Created → Status: Ready for Scheduling
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Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳1.0 business days
👷
▶
2
Status: Assigned Feb 17, 1:56 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Zachary Stieben
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Feb 24, 9:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-25T14:00:00.000+0000
⚠️5.0 business days
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Dispatch Scheduled by Kaitlyn KelchMar 2, 9:22 AM
Scheduled For:2026-03-26T14:00:00.000+0000
🚨14.0 business days
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Status: Reschedule by Kaitlyn KelchMar 19, 10:00 AM
From:Scheduled
To:Reschedule
Duration in Previous:22d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Mar 23, 9:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-24T18:30:00.000+0000
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Mar 24, 1:02 PM
Dispatch Scheduled → Status: Reschedule
🔄
Status: Reschedule by Kaitlyn Kelch
From:Scheduled
To:Reschedule
Duration in Previous:1d 3h
🗓️
▶
2
Status: Scheduled Mar 24, 2:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-04-27T17:00:00.000+0000
🚨25.0 business days
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Status: Tech On Site by Zachary StiebenApr 27, 1:35 PM
From:Scheduled
To:Tech On Site
Duration in Previous:33d 22h
✔️
Status: Completed by Zachary StiebenApr 27, 3:51 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 15m
🚗
▶
2
Travel Added Apr 27, 6:07 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:2, 2.3333333333333, 0.66666666666667
🏁
Status: Closed by Zachary StiebenApr 27, 6:13 PM
From:Completed
To:Closed
Duration in Previous:2h 21m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonApr 29, 3:02 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 20h, 0m
⏳3.0 business days
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Invoice Created May 1, 7:34 PM
Invoice Number:SM-260438
Bottlenecks
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 24.6 business days (threshold: 2.0 business days)
Exceeded by 22.6 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)